Century Link Central telephone company DBA Century Link Incompetence,incorrect billing procedures and lies about being under contract Phoenix Arizona

due to poor services and shabby billing practices we disconnected century link services, on april 14 2016.

When we called the company to disconnect we requested a confirmation number (1363555797)

we returned the equipment in person and asked for a receipt...the lady told us we should receive a refund for the month we paid in advance.

We are continuing to receive bills for services on line regardless of several calls and a letter written on May 5,2016.

on 6-6-2016 after waiting on the phone for a long time I talked to a person named Rob. He could not help. I was transferred after an other long wait to a woman named  Cuatina. She checked the system and told me it would be corrected and again I gave her our disconnect confirmation number.

As of today I received past due notices for the amount $426.68.

 For the past year I documented telephone calls,emails and false discounts. Help.