Complaint Review: Centurylink
- Category: Internet Services
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In 2016 I helped my mom set up internet service in Fort Myers FL. She used it in 2016 and early 2017. At that time Centurylink began raising the price per month, unbeknowsnt to my mom. She was paying a set rate, quoted to her perviously and had been paying that month to month electonically. My Mom went into the hosptal in july 2017 when Centuylnk hiked the prices, pennys at a time without a noticce to my mom, They began acessing late fees. $40 for a $2 overage. Within a few months the overage was 40-100 dollars .
While Centurylink billed my mom over $40 per month in late fees per month for a few dollars late, they increased her monthly service for internet to over $60 for basic DSL broadband. I called to help her, and was told that unless I submit a power of attoryney I could not even speak to a rep. She was in the hospital following hurrincane Irma and could not get on the phone. I explainded that to the rep. They told me I could FAX a form so that they may be able to talk to me.
PLEASE AVOID THIS COMPANY. DO NOT SIGN ANYTHING WITH THEM. THEY TREAT PEOPLE LIKE $$ ONLY. I EXPLAINED MY ISSUE WITH THE STORM DAMAGE AND MY MOM IN THE HOSPITAL AND THE REP DID NO EVEN ACCKNOWLEDGDE OUR SUFFERING. I was given no condolenses, no grace period, no support other than 'maybe your rate was raised for an end to a promition." I said, "I set this account up for my hospitalized mother an no one required an authorization then?" They said, I am sorry unless your mom provides written consent we cannot discuss her account.
Based on this I am a personal crusade to stop everyone I meet from every signing up to Centurylink Communications. I am using a hashtag #centurylink to tell my story. To help others in need and assist those taken advntage of or denied access to those account they have a right to review. I will post this to every social media platmorm to infom the public about this inconsiderate behavoir
This report was posted on Ripoff Report on 09/18/2017 08:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink/-/centurylink-raised-rates-without-notifiction-and-charged-lates-fees-based-on-those-rate-h-1400932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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