CenturyLink They are very deceptive and abusive with the poor Charlotte North Carolina

After two years of being a customer I called to ask the to cancel the service. The reason was that I could not afford to pay what the want it to charge me. The lady sounded like she was going out of her way to help me. She said " do not worry I can give you a discount" and she did. The amoung was what I was able to afford.

A couple of months later I tried to pay my bill and I was told that I had to pay $3.50 extra. I explained that I had been paying the same way for over two year and that I could not afford to pay any more. They told me that everybody was been charge that amount and everybody was paying it. So, I told them to cancel the service and they did. However, this week I received a bill carging me for "penalty for early termination of a contrat"

I called to request those charge be remove from my bill and they still insist that I had a contrat. They are also charging me for telephone service which I never had. This company it is abusing the old people with fix income. The say that they are going to help anf what they really do is screw you.