Complaint Review: CenturyLink - Nationwide
- CenturyLink Nationwide USA
- Phone: 888-723-8010
- Web: http://www.centurylink.com/
- Category: Financial Services
CenturyLink Unauthorized Transacations Florida Nationwide
*Author of original report: Responsibility and Accountability
*Consumer Comment: YOU Authorized It!
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Customer Service: The reps are so incompetent and they fail to document calls. I closed my account with Century Link in August and removed my payment information from the AutoPay option on the website. I called them in August so that they could send me the shipping materials to send the equipment back. I did not get anything in the mail. I called them in September to request the shipping materials again. I did not get anything in the mail.
Unauthorized Transactions: On November 9th, over two months after closing my Century Link account, I just happen to check my bank account and notice that $322 was taken out by Century Link. I wasn't given a notice by mail or e-mail that indicated that I had a balance due. After the $322 was taken from my account, I wasn't even given a notice indicating that they received a payment or a "thank you" for my payment. Be mindful, I removed my banking information upon closing my Century Link account in August. They literally just took my money without any notice. I called them and they let me know that they charged me for equipment not returned. Be mindful, I attempted to send the equipment back twice and they didn't send me the materials to do so. I personally returned the equipment to a Century Link office on November 11th and was assured a refund. First, I was told that they would send me the refund via electronic since my debit card was linked to the Century Link account and to expect to see something in a few days. Then, I was told that a check was issued on November 14th and to expect it within 7-10 business days. I called on November 25th check the status and they have no record of a refund and the rep wasn't able to give a status.
I called on November 28th, after being transferred three times, I finally get someone in financial services who says the check was issued on November 15th and I should get it any day now. I called on December 1st and they tell me that they have issued a "stop" on the check because I "keep calling" about it, so, they're going to issue it again. It is December 2nd and I have nothing from them. I'm so frustrated with them and their incompetence. They're unprofessional to say they stopped a check because I "keep calling" about it. They received their equipment the day after they took my money and I'm still waiting to get my money back.
This report was posted on Ripoff Report on 12/02/2016 08:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/centurylink/nationwide/centurylink-unauthorized-transacations-florida-nationwide-1340995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Responsibility and Accountability
AUTHOR: - ()
SUBMITTED: Friday, December 02, 2016
If you read and could comprehend the post, you'd know that I'm frustrated with the lack of service I received AFTER they received their equipment . Furthermore, by law, it is considered an unauthorized transaction if I removed my banking information, hence withdrawing my consent for them to take anything out of my account. By law and by policy of most financial institutions, I could have reported this as theft.
Once they acknowledged that the equipment was received in good condition, (which they did as I have a slip saying so) that should've been the end of any reason for keeping my money. My account is paid in full and nothing else is due.
First, I never denied that I needed to get the equipment back as I clearly stated. I'm upset at the fact that I didn't get a notice or call about the equipment or the money they took. Prior to all of this, I explained to CenturyLink that I was moving to a city where CenturyLink was NOT provided and my contract just happen to end the same month I moved. I attempted to get them their equipment TWICE within two months. Once BEFORE I moved and AFTER I moved. I wasn't sent anything in the mail. Simply put, I did due diligence in trying to get the equipment back.
Secondly, my days are not centered on getting them their equipment when I tried TWICE. Every other business I dealt with prior to my move did not give HALF of the incompetence as CenturyLink did. They are a BUSINESS and a BUSINESS keeps track of their inventory and FOLLOW UP with their customers as needed. Again, I NEVER received any type of notice from them.
Thirdly, the ONLY reason I returned it to an office was because I traveled out of town for a personal matter the very next day and the city I went to just HAPPEN to have a store within the city. So, as per my post, they have their equipment and it is well past the timeline I was given to receive my refund. Not only that, the reps never have any "record" of a refund; I have to explain it to people like you before they "realize" that I did return the equipment and I am due for a refund.
So, unless you work for CenturyLink and can/will cut me my check, don't send me anymore "rebuttals."
Have a wonderful rest of your day,
Ash
#1 Consumer Comment
YOU Authorized It!
AUTHOR: Jim - (USA)
SUBMITTED: Friday, December 02, 2016
Let's just cut thru the BS here. YOU knew the equipment had to be returned otherwise YOUR bank account would be debited. YOU authorized this when YOU agreed to the service. Further, YOU knew you could return it to the office because as per YOUR posting that's what YOU did. YOU brought all this upon yourself by NOT returning the equipment at once instead of hiding by the packaging material excuse.
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