Complaint Review: Charak Center For Health and Wellness
Charak Center For Health and Wellness Shady all around and withholds copays when no service provided or Dr seen Garfield Hts Ohio
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We went to an appointment on 9/27/17 to meet with the Therapist. That appointment went well and I really liked Dr. Cooper who was going to be seeing my daughter. Today 9/29/17 we had an appointment to see the Psychologist about her medications. After checking in the girl at the front desk said I had a 300.00 balance. I said we were just here 48 hours ago how could I have a balance. She replied "I don't know but that's what it says." My insurance info and everything was listed and said the manager would come talk to me. Almost 2 hours later no manager came out and we still sat in the waiting room. They had take in all the patients that were there before us and the ones that came after us. My daughter had fallen asleep in the chair. I went to the window and told the woman I wanted my copay back and we would find Dr.s elsewhere. She left for a moment and came back and said they don't do refunds and the practice manager would come out to speak with me. [continued below]....
Another thing I want to add, when you are filling out your first time patient paperwork be careful of the last page. It is a medical release form for records. They have you do a blind sign on it. This leaves them open to making copies and putting in any recipient they want in the blank field. I found this odd and questioned it the first day I was there with my daughter and refused to sign it unless they filled in the blank recipient they were sending it to. The receptionist tore it off the packet and threw it out. When we were in with the therapist she asked about the form and I told her what he (receptionist) had done with it and why I would not sign it she stated I had to or legally they could not release my daughters records to me. I said give me another one and I will fill it out with MY NAME as the recipient. She told me not to worry about it that day and that they would have another one for me at the next appointment.
This report was posted on Ripoff Report on 09/30/2017 12:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/charak-center-for-health-and-wellness/garfield-hts-ohio-44125/charak-center-for-health-and-wellness-shady-all-around-and-withholds-copays-when-no-servi-1403260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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