Report: #809069

Complaint Review: Charter Bus R Us

  • Submitted: Tue, December 13, 2011
  • Updated: Tue, December 13, 2011
  • Reported By: Mark S — Falls Church Virginia USA
  • Charter Bus R Us
    6715A Electronic Dr
    Springfield, Virginia
    United States of America

Charter Bus R Us Bana Absolutely horrendous! DO NOT BOOK WITH THIS COMPANY! Springfield, Virginia

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Mark S


Absolutely horrendous! DO NOT BOOK WITH THIS COMPANY!

I used them for transportation for my wedding and they pretty much ruined it. They are incredibly disorganized and unprofessional - never got back to me to confirm pickup time or directions, on the way to the wedding the driver drove the bus into a ditch, nearly flipped the vehicle, locked herself out of the bus during the wedding and then broke
down multiple times on the trip home.

Our guests were terrified and my father-in-law missed a good portion of the wedding because he was dealing with the bus. At one point he even had to get a ladder so the driver could climb back into the locked bus.

I have tried to resolve the issue directly with the company - Bana promised several times to provide me with a refund and compensate the owner of the property which the bus crashed on (there was over $1,000 worth of damage) but they have never followed through. On one call she told me "go check your email, you will have a PayPal receipt for the
amount right now." This was obviously not true.

I've submitted a complaint with the BBB - CharterBusRUs never responded. I am now moving forward with legal action. Please do yourself a favor - do not use this company

This report was posted on Ripoff Report on 12/13/2011 08:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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