Charter Communication bad record keeping, annoyance, never ending nightmare monthly calls. Madison Wisconsin

first started with high speed internet was not bad at first. then decided to get basic cable,then moved up to the full package with the moxi box and high def channels. had many problems with high def reception. terrible recorded programs on the high def. called and complained. with internet connection and cable tv. finally had enough. returned the moxi box in and cable modem. kepted just cable tv.

few weeks later i get a bill in the mail saying i own for unreturned items. i called and asked what it was they said it was my moxi box. which i said i had returned. they said well maybe its your digital receiver? i laughed and said you don't know? they ask if i had a receipt. i said yes. they ask if i could bring it in. i said what about you records you should have it on file. they said we have to see the receipt. so i said i have to travel a long distance.

i said well if i have to come in i will cancel every thing. so i went in took every thing and complained again. i asked at that time is every thing ok and is every thing returned and cancel the auto pay on this account. they said yes every thing will be canceled. well one month has gone by i got another call from them saying i have not returned my internet modem.

i told them that was returned on the first visit to the office. after them searching there records they were still in question i said what do i have to come in again get your records straight. they said no we will clear it now sorry for the trouble it will not happen again i laughed and said yes thats what you said the last 3 months lets wait till next month. thats what brought me to this web site

Steven
middleton, Wisconsin
U.S.A.