Report: #1238561

Complaint Review: Charter communications

  • Submitted: Sun, June 28, 2015
  • Updated: Sun, June 28, 2015
  • Reported By: Robert — Redlands California USA
  • Charter communications


Charter communications Company never sent bill and refused to send to billing address.

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 We own a vacation cabin in Crestline ca, and reside about 35 miles away in Redlands ca. In Oct/ November 2014 I contacted charter communications to re connect to their service at our vacation home in Crestline. They sent a worker who connected the service then left. Approx 3 months later I returned to our vacation home and found it to have no service. I called charter and realized I had not paid the bill because I never received one and simply overlooked it. I was treated Very rudely by this person when I tried to explain why I had not paid the bill. There is no mail service at this location and was told that "they" would not send a bill to my home address so much it could be paid, and I would have to pay again for re connection.

About 3 weeks later I began receiving calls from charter communications credit management regarding an overdue account. I again tried to explain what had happened and they weren't interested in helping me either. I was told that they would take a credit card over the phone, but with credit card fraud what it is today I told them to send me a bill so I could pay it. I didn't received any bill, but continued to receive subsequent calls. For the next two weeks I asked for a bill so I could pay and did finally receive one on June 12. I wrote a check and personally delivered it to the USPS on the same day. my check has still not cleared as of the date of writing this . I was contacted by me son yesterday who had spent hours on the phone with CCCM charter collections and they have placed this onto his credit report for non payment. He was also told that they weren't going to take this off his credit, but could dispute it with the reporting agency. My check has still not been cashed

This report was posted on Ripoff Report on 06/28/2015 07:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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