CHARTER COMMUNICATIONS CHARTER STATES THEY BILL MONTHLY BUT DEMANDS PAYMENT AT 3 WEEKS OF SERVICE Internet

A representative of Charter stated (and I quote):

"The policy with Charter is to bill 1 month in advance."

This is not what the bill states. I'll attach a photo with my details aired out for privacy reasons.

The representative of Charter also wrote (except for the added numbers, again, I quote): "(1) The due date of that is normally 7 days before.  (2)The reason we do that is so you don't receive double bills and give you a 7 day buffer to pay your account."

(1) If you bill me with a due date 7 days prior to my service agreement  then logically this means that a new customer must sent 14 days prior to Charter's billing due date. It must reach Charter billing offices before/on the Charter billing date or incur late charges applied by your company to the account.

(2) Why would a customer receive double bills (you don't mind sending loads of promotional postal mail -- I've received at least 12 this month alone.  This does not count the phone calls to upgrade and the plethora of emails)? 

(2)  Also you state that you give a 7-day buffer to pay your account.  No!  Nana!  Net!  Sorry but Charter does not. If the Charter bill is due 7 days prior to the contract date, this is no buffer.  The word "buffer" means to protect from impact. If you buffered the billing, then you would offer 7 days after the contractual monthly agreement, not 7 days prior with penalties if not met. Charter will "impact my account" by billing me with additional fees if you do not have my funds a week prior to the contractual agreement.  Again, it is simple as counting days on a calendar --> do the math!!! 

Charter is not living up to their part of the contractual agreement with new customers by demanding early pre-payment for services not yet rendered.  

 

 

The policy with Charter is to bill 1 month in advance.

If you were installed on the 24th of decemeber you were paying for December 24th to Jan 24th.

The due date of that is normally 7 days before.  The reason we do that is so you don't receive double bills and give you a 7 day buffer to pay your account.