Report: #1086839

Complaint Review: Charter Communications

  • Submitted: Tue, September 24, 2013
  • Updated: Tue, June 17, 2014
  • Reported By: Steve — Porterville California
  • Charter Communications


Charter Communications Mr. James Rutledge CEO/Charter Communications Charter Communications RIP OFF/SCAM SELL/ James Rutledge NEVER replied New Jersey

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 We had decided to hook up in Charter Internet. Their Internet Service has shut down 3-4 Times! In no more than a 6 week period... I have NEVER had the internet ever shut down before Charter!! EVER!!!...

I get a call one day: "We would like to bundle your Internet with Cable TV. You will get ALL the same Channels as DISH!... So? I signed up for the Bundle. After it is installed.... Many of the same Channels showed up. However? There were 'Not available with your current plan.. On over HALF the Channels I had. So? I had to buy their 'Gold Package'!! It cost me $125.00 apprx... The first Month... The cable has gone down... At least twice. The Techs have had to come out twice? To repair.....What the first Tech who installed (wrong)... Causing lines to travel down it.... We do NOT get 'All the Same Channels!! As DISH!! At all......

Then? The internet? Has shut down 3 times at least... NEVER before... Have I EVER had that happen. My screen distorts/ digital squares a lot.....  It is choppy ( watching a movie, it like 'skips' and goes past something you miss? Great?.. Huhh??

I wrote a letter to Mr James Rutledge CEO of Charter Communications.... Telling him.. That we were told; "It depends on the Tech... Some charge so much for coming out. Others charge differently.. What?.....

First? I'm told by the 'Slick Salesman'... You'll get ALL the same Channels as DISH!! And had to PAY... $125.00 apprx... And still do NOT get all the same Channels as DISH.. DISH never had Screens have digital problems... Nor shut down/black out..... Every other internet provider has NEVER shut down on me... EXCEPT CHARTER COMMUNICATIONS....!!??

This is sickening.. Mr Rutledge NEVER wrote me back/called/nothing.......'Who Cares".. He seems to have as his motto. We do NOT get all the same Channels as DISH, as the Salesman promised. The screen distorts quite a bit/digital squares of the face, or whatever is showing at the time it does it?... RIDICULOUS.... To promise the 'same channels as DISH? And NOT get them? Is FALSE Advertising... Deception..... Then? to have to PAY... For the Gold Account.. And STILL not get all the Channels as DISH?....... Is also deceptive and FALSE PROMISES....

I sent a Certified/Return Receipt Letter to Mr. James Rutledge, CEO of Charter Communications. No one called. No one emailed me.. EXCEPT?


My 'New Bill next to pay is MORE!! I just read it $202.00.. For services of Charter, that has shut down once or twice. The internet has gone OUT.... 3 or 4 times... My screen, distorts... While trying to watch a movie. Digital squares appear several times.... It's really sickening.. To be LIED TO.. Just to get a Customer.. Made FALSE PROMISES... Not get the same Channels as DISH..... And no other ISP I've had... Has shut down as Charter has.....




This report was posted on Ripoff Report on 09/24/2013 03:12 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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