Charter Communications Will not credit account after paying Internet

I pay my bill to Charter when I receive the notice to pay. I pay online and have never missed a payment. The last bill I received was for $173.00. I checked my bank statements and Charter was paid every month on time! They took the Dec, Payment from my Bank account, but
never applied the 86.99 to my charter account. Have been on the phone several times concerning this problem with no satisfaction. I faxed them a copy of my Bank statement with account number and asked them to please
credit my account. Nothing! I called back and the rep said I would have to file a report with them to find where the payment went to. I guess they have the right to steal your money huh? When and if I get this account
settled, guess what? Good bye Charter! I think a class action suit needs to be filed against this so called Company. Maybe then they will see the light, but I doubt it. Paul Allen owns or has ties to this Company also.

John from oregon
Waldport, Oregon
U.S.A.