Report: #1275608

Complaint Review: Charter communications

  • Submitted: Mon, December 21, 2015
  • Updated: Mon, December 21, 2015
  • Reported By: Katrina — Duluth Georgia USA
  • Charter communications


Charter communications Someone keeps ordering movies on demend that i never ordered Duluth georgia Nationwide

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 I ordered Charter cable and on the very first bill statment (october2015) there has been movie orderd that i never ordered nor my husband. We called that in...and lady from customer service said that she will take it off our bill and suggested to put 4digit lock on our remote. We did so. 2nd statemet comes in in November 2015 and this time two more movies have been orderd. We called again. Lady from customer service was very rude...basicly accusing us of skimming. We demended to set it up this way that in order to order any movies we gotta call. She confermed doin so but she never did. The next day November 22 2015 we called again. Customer service lady finally set that up. We thought everything is over now and we can enjoy our cable...but the 3rd bill statement came it in December 21 2015. Movie was ordered again. We called customer service . Somebody called in to order a movie along with another one that will b on my next statement...but somehow they do not have the phone number call came from nor the name of person calling. Which is completly redicilous. We changed phone number that is on our account...hoping that this will do. If not i have no choice but cancel cable or/and call the lawyer. I have been recording every single phone call to Charter.

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