Complaint Review: Charter Communications - Saint Louis Missouri
- Charter Communications 941 Charter Commons Dr. Saint Louis, Missouri U.S.A.
- Phone: 636-207-7011
- Web:
- Category: Corrupt Companies
Charter Communications ripoff What a scam Saint Louis Missouri
*UPDATE Employee: Rep Error
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I called to cancel Charter Pipeline today (11/15/04). They told me that they couldn't come out to disconnect the service until 11/22/04. They told me I would be billed for service until they could come out and "turn it off at the pole".
They then told me that it was company policy that I had to give them one week's notice before discontinuing my service. I have never heard of that policy, nor have I signed anything stating that I agreed to that policy. They told me this went into effect about 1 year ago. I have had this service for over two years.
I used to work for Charter so I know that they can stop modem service through their ICOMS billing system very easily. All they have to do is "un-provision" the modem. Simple! They don't have to come out to a "pole." They wouldn't do it. Now, I have to pay them for service for another week. What a scam!!
I have DSL now anyway. I have also filed a complaint with the Attorney General's office and the BBB. It probably won't do any good so this letter is both theraputic for me and hopefully, a warning for others. Get DSL and a dish.
When a company is in debt to the tune of $18 Billion, I guess they need to make money scamming the customer.
L
St. Louis, Missouri
U.S.A.
This report was posted on Ripoff Report on 11/15/2004 10:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communications/saint-louis-missouri-63021/charter-communications-ripoff-what-a-scam-saint-louis-missouri-118077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Rep Error
AUTHOR: Barby - (U.S.A.)
SUBMITTED: Monday, June 25, 2007
The rep that you spoke with was in error, not Charter, at least about the disconnection. We can turn the modem off on our system. In some cases we are required to send a tech out to turn the services off at the pole, even if it is just interent.
We should have stopped your billing on the day you called in to disconnect the services, and there is no policy that says you have to call us a week before you want the services disconnected. We do request that you give us at least a week notice if you need a tech to come out to pick up equipment or want it completely disconnect at the pole by a certain day.
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