Report: #1117349

Complaint Review: charter communications

  • Submitted: Tue, January 21, 2014
  • Updated: Wed, June 04, 2014
  • Reported By: brightarrow74 — Goodrich Michigan
  • charter communications

    , Select State/Province

charter communications advanced billing, changing prices, no detailed billing, late fees

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I ordered charter cable TV service and did a bundle for TV, internet and phone service. The price for the bundled package was $29.99 for TV $29.99 for internet and $19.99 for phone service. Charters famous commercial states no other charges like the other companies so I was a little surprised that my monthly $79.97 services package ended up being $124.00 per month. Plus when I ordered the service on 01-03-2013 I was told it was free installation and free equipment and the soonest They could get a tech out was 01-19-2013 stinks I had to wait 2 weeks but oh well. Then I get my first bill 4 days later for $224.00! So of course I called and was told that I had to pay for the install and a month in advanced. So I asked how much the free installation was and was told $19.99 and still charter couldn't tell me what the other $44.00 in charges was for not to mention they sent me my first months bill and tacked on 2 full months plus a late fee of $7.95 4 days after my service started? Oh and what about charters no gimmicks and fees commercial? Isn't that false advertising? Then I noticed my monthly $224.00 bill turned into $300.00 in November 2013 I guess charter decided to up the price after a year of service how ever I haven't had charter service for a year yet its only been 10 months. I also noticed my TV portion of the monthly bill was running me between $49.99 per month up to $79.99 per month and when I called I was told I kept ordering TV channels from the cable box. OK first of all I had no clue you could do that but soon realized you could when I watched my mother in law who has no clue she just flips through the channels and when she got a blue screen asking OK or cancel she just clicked OK. Any ways I find it to be a scam being charter is going to charge me for these stations so called ordered from the box but can not give me s detailed TV bill? How am I supposed to know what was so called ordered? 

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