Complaint Review: Charter Communications - St. Louis Missouri
- Charter Communications 12405 Powerscout Drive St. Louis, Missouri U.S.A.
- Phone: 314-965-0555
- Web:
- Category: Cable Companies
Charter Communications Charter Dishonest, incompetent, lackadaisical, full of empty promises, Ripoff St. Louis Missouri
*Consumer Suggestion: If your house had cable before, they are required to provide it again.
*Consumer Suggestion: Cable--- when will they ever learn?
*Consumer Suggestion: I am a communications tech for Comcast in Indiana
*Consumer Comment: "Disconnecting" a "3 year cable/internet service " does NOT
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We moved into our house in July of 2005. Wanting Charter's services for cable, high-speed internet, and possibly phone service, we called them for a quote and preliminary installation dates.
The technician arrived stating it was not possible to do the installation without a lineman and a cherry picker. I called Charter, setting up a new date for installation with the new information I received.
The second tech came out by himself, stating it was not possible to complete the installation without additional help. I called Charter back. They appologized, and we setup a third appointment.
The tech came out, stating the same as the other two techs. I called Charter's corporate office. They told me they needed to send a surveyer out to our property. They assured me I did not need to be home, that they would leave a door tag. No door tag or phone call. I did not know if they had been here.
I had to call the corporate office back, only for them to tell me four months later after the initial sales call, that cable was not available in our area.
I know the people who owned our house before we did. I spoke with them. They informed me of their 3 year cable/internet service with charter which was disconnected before they closed on the house.
I contacted the corporate office again, this time armed with the new information I had received. The supervisor was unable to help, stating they did not have a solution.
If our property was incapable of receiving cable, (which it's not) why does it take four months, three days of missed work, and hours on hold with the company for a resolution?
I guess service such as this highly contributes to their stock, which has plummeted $22 since '01 to $1.26/share. Nice work Charter.
Ryan
St. Louis, Missouri
U.S.A.
This report was posted on Ripoff Report on 08/01/2006 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-communications/st-louis-missouri-63131-3660/charter-communications-charter-dishonest-incompetent-lackadaisical-full-of-empty-promis-203942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Suggestion
If your house had cable before, they are required to provide it again.
AUTHOR: Troy - (U.S.A.)
SUBMITTED: Wednesday, August 02, 2006
That is right Mike, but no one has found out for sure if the house they bought actually was serviced by the cable co. there. If it was then when they told them the address on the phone it would of showed up in the system as having previous services by the last owners. If it in fact did not then their home would need to meet the build out requirements as to if they would have to pay to have the service ran to their home of if the cable co, would have to pay for it if it was within the build out requirements as posted in my last response.

#3 Consumer Suggestion
Cable--- when will they ever learn?
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Tuesday, August 01, 2006
If cable was truly not avaialable at your house they should have told you that when you first called and told them your address(*). Then the first guy comes and says that cable can be installed, but he'll need more equipment. Fair enough. But then the second guy comes and he's NOT properly equipped. The first guy should have told the company exactly what needed to be done on the second call. Then they send a third guy, also not equipped. Finally rather than saying outright that they won't install cable at your house, they leave you hanging for months expecting that they will.
It almost seems like they're treating potential customers that way on purpose. How could any real company screw up so badly and stay in business?
(*) In exchage for being allowed to conduct business one a monopoly basis, cable companies are REQUIRED by law to offer cable to everyone who lives in the certain designated areas. If your house had cable before, they are required to provide it again.

#2 Consumer Suggestion
I am a communications tech for Comcast in Indiana
AUTHOR: Troy - (U.S.A.)
SUBMITTED: Tuesday, August 01, 2006
First the stock prices have nothing to do with what you have posted here. If your house is not serviceable then it is not serviceable, I would bring myself to the conclusion that you do live in a real area if so, your area would need to meet the build out requirements for your county, but if your road doesn't meet the build out requirements then you would have to pay for the Cable operator to build the service to you home to make it available.
The last time I checked the build out requirements in the area where I work where 15 homes per one mile, that is from the last cable connection closest to your house. I am sure that they looked it up on there system map to see if your house was serviceable. But just incase I would go to their local office and ask to speak with the installation or maintenance tech supervisors, and see if they will tell you in person whether or not you can get that service put in..
I have had many people confuse other internet providers with ours and they have gone as fare as scheduling a service call for us to come out and fix it when they do not even have our service. I would like to know if you can see any mainline cables on the pole there where you live

#1 Consumer Comment
"Disconnecting" a "3 year cable/internet service " does NOT
AUTHOR: Thomas - (U.S.A.)
SUBMITTED: Tuesday, August 01, 2006
require that the wiring be removed. Removing the wiring simply because service is discontinued makes no business sense.
Once the cable wiring [which belongs to Charter] IS installed, I have never heard about it being removed without a really, really good reason. Why SHOULD prior cable service wiring ever be removed?? Especially if the installation is difficult. And if Charter once did provide service they can tell you WHY the wiring was removed. Usually the cable wiring will remain to provide service to the next occupant/owner. That is how Charter makes its money..... install once, collect forever.
You can ask around the neighborhood if your neighbors have cable. If you are in a remote, low population density area, then I question if cable was ever really available.
The big bad corporation is NOT ALWAYS the "bad guy"!


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