Charter Communications Charter cut the cables to my satellite dish and refused to fix it!! Turlock California

I came home from work to find that my satellite wasn't working. I went out to the box and noticed that the wires had been severed. My neighbor noticed that I was looking at the satellite box and said that Charter had been out earlier because the neighbor that I share a duplex with was getting Charter cable and high speed internet installed.

We then called Charter and asked them to come out and fix their mistake. They told me that it would be a minimum of (5) days!! I was so pissed off, I hung up on them. My husband called back and asked to speak to the manager. Bruce (their manager) then told my husband that it was "against the law" for them to fix it. When my husband asked him to quote the penal code he was referring to, he just stuttered and said "well, it's against company policy". So now they are refusing to even touch the mistake they caused.

I then called Dish Network, and they told me it was going to be a charge of $49.99 to come out and fix CHARTER's mistake. I had to cancel a party I was hosting because i don't have satellite to show the football game. So now I am out the money I spent on food for the party. Dish Network told me it would be 4 days before they could come out.

Then, I come home from work the next day only to find out that Charter had been out messing around with some wires again, but didn't even bother to touch their mistake they had made. They also left live wires exposed from the cable box. How is this safe????????

Tapley
Turlock, California
U.S.A.