Complaint Review: Chase Bank
Chase Bank Nationwide
*Consumer Comment: Wrong group
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WARNING! Chase Bank is not a customer friendly company, In fact the company has a practice of cashing fraudulent checks, made out to ConEdison by third parties. Not only once but multiple times. Someone has stolen my father-in-law's mailed checks to ConEdison, and cashed them. When my wife tried to straighten this situation out after the second occurrence within three months they became very defensive and said that they don't have to vet the checks before cashing them. For a second time in three months, they made my wife, drag my sick and elderly father-in-law in to his branch to an appointment so he can cancle his comprimised accounts, and then told us they couldn't help him because the system was down all afternoon. They were well aware of my father-in-law's health issues, and they could have called to warn us not to bring an 85 year old sick man on oxygen out to a pointless appointment. When my wife complained to that fact the Vice President Branch Manager, Miguel Sanchez, just waved his hand in their faces and told them, they would have to come back tomorrow. Which meant to leave work early and drag him back out again. Needless to say my Father-in-law was very upset, not only because of his fear of having his acciont so easily comprimized but, by they way Chase treated him and made him feel like a victim a second time.
Well we went through that process again the next day and asked to open an investigation into the check fraud, they said they would. Well it's a few days later, and we have been notified that our accounts have been restricted and Chase is severing their relationship with us. We have called to find out why but, Chase says it's their policy not to tell anyone why they have done this. After sitting in a branch office for two hours in conference calls with everyone all the way up to the executive branch of Chase, they refused to give us a reason why,m we have had our accounts terminated. They refuse to tell us why and who authorized this they said they don't divulge that information.
After 27 years of a business relationship, without a financial blip from us, with perfect credit. Chase has thrown us to the curb because we dared to question their fraudulent check cashing procedure. Something smells fishy here and I would think twice about doing any banking with Chase and I am going to do my best to let everyone know what's going on. I have contacted an attorney and intend to pursue this with the FDIC and the New York State Attorney General.
This report was posted on Ripoff Report on 05/16/2017 03:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-bank/nationwide/chase-bank-nationwide-1373587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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