Report: #1373587

Complaint Review: Chase Bank

  • Submitted: Tue, May 16, 2017
  • Updated: Tue, May 16, 2017
  • Reported By: Ralph — Eastchester New York United States of America
  • Chase Bank


Chase Bank Nationwide

*Consumer Comment: Wrong group

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 WARNING! Chase Bank is not a customer friendly company, In fact the company has a practice of cashing fraudulent checks, made out to ConEdison by third parties. Not only once but multiple times. Someone has stolen my father-in-law's mailed checks to ConEdison, and cashed them. When my wife tried to straighten this situation out after the second occurrence within three months they became very defensive and said that they don't have to vet the checks before cashing them. For a second time in three months, they made my wife, drag my sick and elderly father-in-law in to his branch to an appointment so he can cancle his comprimised accounts, and then told us they couldn't help him because the system was down all afternoon. They were well aware of my father-in-law's health issues, and they could have called to warn us not to bring an 85 year old sick man on oxygen out to a pointless appointment. When my wife complained to that fact the Vice President Branch Manager, Miguel Sanchez, just waved his hand in their faces and told them, they would have to come back tomorrow. Which meant to leave work early and drag him back out again. Needless to say my Father-in-law was very upset, not only because of his fear of having his acciont so easily comprimized but, by they way Chase treated him and made him feel like a victim a second time.

Well we went through that process again the next day and asked to open an investigation into the check fraud, they said they would. Well it's a few days later, and we have been notified that our accounts have been restricted and Chase is severing their relationship with us. We have called to find out why but, Chase says it's their policy not to tell anyone why they have done this. After sitting in a branch office for two hours in conference calls with everyone all the way up to the executive branch of Chase, they refused to give us a reason why,m we have had our accounts terminated. They refuse to tell us why and who authorized this they said they don't divulge that information.

After 27 years of a business relationship, without a financial blip from us, with perfect credit. Chase has thrown us to the curb because we dared to question their fraudulent check cashing procedure. Something smells fishy here and I would think twice about doing any banking with Chase and I am going to do my best to let everyone know what's going on. I have contacted an attorney and intend to pursue this with the FDIC and the New York State Attorney General.

This report was posted on Ripoff Report on 05/16/2017 03:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Wrong group

AUTHOR: Robert - (USA)

Your actual complaint should be directed at the person(s) who have stolen the checks he wrote to ConEdison.

Your expectation of the bank to "vet" every single check that they get in is unrealistic. You didn't say how this check came in, but realize that a majority of checks aren't even sent to the bank anymore. The company sends an electronic copy of the check, very often nothing more than the Account and Routing Number. Then if there is a "complaint" the bank can request the actual check. But according to what you wrote even in this case the check would have had your father-in-law's signature so there would be no reason for them to suspect any fraud.

Now, in your case the circumstances of the "fraud" is strange. Is this the only check he write a month? Why has he had multiple checks to ConEdison intercepted but presumably no others? Have you actually seen a copy of the checks? Did you contact ConEdision? Have you contact the police about this?

As for the account being closed. A bank can close an account at any time and for any reason so they do have that right, but one would think you would be happy about this if they are that bad.

As for the reason, it could be a couple of things. First as mentioned the circumstances are strange. So it could be seen that with 2 incidents your father in law is not taking proper responsibility over his account leaving them open to more liability. A second reason could be your actions. You(who apparently isn't even on the account) starts to go off on the managers accusing them of fraud, what do you expect them to do? Say.."Thank you sir may I have another". No, they could decide it is best to just end the relationship.

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