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Report: #62844

Complaint Review: Chase Manhattan Mortgage - Columbus Ohio

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  • Reported By: Rockwall Texas
  • Chase Manhattan Mortgage 3415 Vision Drive Columbus, Ohio U.S.A.

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Chase bought our loan from another company almost immediately after we moved into our home. We literally thought we were going to vomit when we received notice of that in the mail.

My husband had previously had a car loan with them and it was literally a nightmare. Payments never posted even though they were sent like all the others, and when they found their mistake, they didn't back date it, put it on my husband's credit, and refuse to fix it.

Anyway - on our house loan - when the loan was set up by the previous company, the payments were not set up to have enough put into our escrow for taxes. For two years, Chase did nothing about it. Then in June of 2002, our house payment went up $600 without notice, without warning. We advised we could not pay that kind of payment and still have food on the table, etc. but we were willing to pay the regular house payment we had been paying until this dispute was resolved. We wanted to do some research and find out how this could have happened and talk to our county's tax assessor, etc.

Chase advised us on several occassions not to pay the house payment until this dispute was resolved. We had to write Chase a letter and allow them 30 days to respond. It took them longer than that. There were several letters sent to Chase over a period of a few months and each time we had to allow them at least 30 days to respond.

We finally sent them money for the taxes actually due (over $4000) and had to wait for them to correct our payment. That took another month for them to do that. We wrote them and told them on the phone that it would take us a couple of months to catch up as we just sent them over $4000 and they said that is fine, just catch up asap, the dispute has been documented. Now each and every month this was in dispute is on our credit report and they have charged us late fees on each and every payment during that time, which they assured us would not happen.

Now when we call, run around, run around, run around, and all they can tell us is send another letter and wait another 30 days for a response. No one has responded to our requests. We have tried to refinance, but no other company will touch it because Chase has put late payments on our credit.

I also have several family members, extended family, co-workers, who have had same and worse experience with different Chase companies and refuse to do business with them anymore. WE WILL NEVER, EVER HAVE ANYTHING FINANCED THROUGH CHASE AGAIN. Believe me, we tell EVERYONE we know to stay away from Chase. RUN! They do not care at all and DO NOT know how to do business.

EVERY TIME YOU CALL YOU GET A DIFFERENT PERSON AND EACH AND EVERY ONE TELLS YOU SOMETHING DIFFERENT. You tell them, "Well, Michelle said she would document my account and we would not be charged any late fees." That person says, "Well, I don't know why she told you that because it was not correct." CAN THEY ALL GET TRAINED THE SAME, PLEASE, SO THEY WILL ALL KNOW TO TELL PEOPLE THE SAME THING?

They also refuse to fax you or send you any confirmation of any conversation in writing. I guess because they LIE and change their minds by the next time you call.

Heather
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 07/06/2003 09:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-manhattan-mortgage/columbus-ohio-43219/chase-manhattan-mortgage-ripoff-600-increase-in-pymt-without-notice-told-us-not-to-pay-p-62844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#6 Consumer Suggestion

You Dont have to Escrow

AUTHOR: Julie - (U.S.A.)

POSTED: Tuesday, January 27, 2004
You donthave to Escrow. While I will not commit on your problems with chase. I think everyone should know that you don't have to ESCROW. I lender will only usually require you to escrow if your loan to value is over 80%. If you are over 80% you are a higher risk loan and the lender wants to make sure your insurance and taxes are paid in the event they have to foreclose. However, YOU DO NOT HAVE TO ESCROW. Escrows were created as a convenience for you. Instead of paying your property taxes out right to the county - you send the money to the lender to pay them. Same for the insurance. Okay, Here is the thing. The bank / lender is earning all the interest on that money you are putting into escrow!!! Why let them earn interest on your money. Pay the county and your insurance company yourself. Put the money into savings and pay them on your own when it comes due and luck you - you get the interest on that money you have been putting away to pay your taxes and insurance. Now the lender will usually require that you prove that you have insurance and that its paid and when you refi or purchase you will have to prove that you have ( usually 6 months ) of payments in savings to pay for your taxes and insurance. Share this with everyone. YOU DONT HAVE TO ESCROW. Didn't mortgage lenders have different rules on escrows, but usually the standard is , if your loan to value is below 80% then them don't require you to escrow. Think about this folks - your giving your money away to the lender to earn interest on it just for the convenience of having someone else make your payment for you.
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#5 Author of original report

Response to Rebuttal on Chase Manhattan Mortgage, Columbus, OH

AUTHOR: Heather - (U.S.A.)

POSTED: Tuesday, July 08, 2003
To "M" who sent a rebuttal to my Chase complaint. YES, we know that now, about keeping tabs on everything and having to make sure that Chase is doing their part in paying our taxes. We are young, newlyweds, first time homeowners/buyers who had no clue that anything like that could happen. We did get notices from the tax assessors office showing taxes due. I called Chase and was assured the taxes were paid. Not once did they say they paid them for us but we are negative in our escrow account.
THEY DID TELL US NOT TO PAY OUR PAYMENT - and I have the names of the representatives and each and every date I spoke to them - because the dispute was pending and the payment would be adjusted after we sent in the tax money due. Your rebuttal told us to "be mature and pay our bill" - well, if you read my complaint, we sent them over $4000 in taxes once we found out we did owe it. We did file a homestead which lowered the amount Chase said we would owe for this year. Call it young, naive, and stupid, that's what we were. However, in trying to get guidance from Chase to figure this thing out, they made promises to us that were not kept and each and every time you call them, they tell you something different. As a mortgage company, it is THEIR business to make sure their loans that they buy are set up correctly and notify us IMMEDIATELY if something needs to be corrected. It is THEIR business to make sure their staff is trained to tell customers the truth and the same information.
I have talked to NUMEROUS people that are as old as my grandparents that had this happen to them several times in their lifetime - not just on their 1st home - so it's not like it only happens to the inexperienced. Believe me, we have learned our lesson. I think people should run from Chase because of their lack of customer service, their untrained staff, and unbelievable lack of compassion for their customers.
When I called my county tax assessor's office to ask how this could happen or to find out anything and everything about our taxes and what our rights were - they told me that they have received hundreds of calls from people - all ages - government officials included - that this happened to. She said a lot of them call and literally cry because they do not know what to do.
It is fortunate for you that you have not had a bad experience, but I have spoken with way too many people that have their own stories - some people I did not even know until the other day - and so many of them told me they are not surprised. When I told the county tax assessor's office we had Chase as our mortgage company, they all rolled their eyes and said, "No wonder."
So this is happening all over the place. Like I said, we have learned our lesson and will make sure this never happens again.
I just do not appreciate being told by my mortgage company that they would not report us as late and would not charge late fees then turn around and do just that. I am terrified to trust anything they say because when I call back, they will change their story. One girl at Chase did say, "You have been told so many inaccuracies on this account, I am getting you a manager."
and she did. Shocking. I did speak with him and I documented his name and title, also. Now that we know, things will be different. I do, however, have the right to file a complaint for the public to know that they do not know how to do business. This is my opinion as well as the opinions of many others that I have talked to. I know a lady who had Chase as her mortgage company. Had her house burn down and found out Chase did not pay her insurance. When she tried to find out how to fix the situation, the man at Chase was so hateful, on more than one occassion he brought her to tears. She started recording their conversations and even called one of our local news stations. I have been told they are gathering information to do a report.
You are truly fortunate that your experience has been a good one.
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#4 Author of original report

Response to Rebuttal on Chase Manhattan Mortgage, Columbus, OH

AUTHOR: Heather - (U.S.A.)

POSTED: Tuesday, July 08, 2003
To "M" who sent a rebuttal to my Chase complaint. YES, we know that now, about keeping tabs on everything and having to make sure that Chase is doing their part in paying our taxes. We are young, newlyweds, first time homeowners/buyers who had no clue that anything like that could happen. We did get notices from the tax assessors office showing taxes due. I called Chase and was assured the taxes were paid. Not once did they say they paid them for us but we are negative in our escrow account.
THEY DID TELL US NOT TO PAY OUR PAYMENT - and I have the names of the representatives and each and every date I spoke to them - because the dispute was pending and the payment would be adjusted after we sent in the tax money due. Your rebuttal told us to "be mature and pay our bill" - well, if you read my complaint, we sent them over $4000 in taxes once we found out we did owe it. We did file a homestead which lowered the amount Chase said we would owe for this year. Call it young, naive, and stupid, that's what we were. However, in trying to get guidance from Chase to figure this thing out, they made promises to us that were not kept and each and every time you call them, they tell you something different. As a mortgage company, it is THEIR business to make sure their loans that they buy are set up correctly and notify us IMMEDIATELY if something needs to be corrected. It is THEIR business to make sure their staff is trained to tell customers the truth and the same information.
I have talked to NUMEROUS people that are as old as my grandparents that had this happen to them several times in their lifetime - not just on their 1st home - so it's not like it only happens to the inexperienced. Believe me, we have learned our lesson. I think people should run from Chase because of their lack of customer service, their untrained staff, and unbelievable lack of compassion for their customers.
When I called my county tax assessor's office to ask how this could happen or to find out anything and everything about our taxes and what our rights were - they told me that they have received hundreds of calls from people - all ages - government officials included - that this happened to. She said a lot of them call and literally cry because they do not know what to do.
It is fortunate for you that you have not had a bad experience, but I have spoken with way too many people that have their own stories - some people I did not even know until the other day - and so many of them told me they are not surprised. When I told the county tax assessor's office we had Chase as our mortgage company, they all rolled their eyes and said, "No wonder."
So this is happening all over the place. Like I said, we have learned our lesson and will make sure this never happens again.
I just do not appreciate being told by my mortgage company that they would not report us as late and would not charge late fees then turn around and do just that. I am terrified to trust anything they say because when I call back, they will change their story. One girl at Chase did say, "You have been told so many inaccuracies on this account, I am getting you a manager."
and she did. Shocking. I did speak with him and I documented his name and title, also. Now that we know, things will be different. I do, however, have the right to file a complaint for the public to know that they do not know how to do business. This is my opinion as well as the opinions of many others that I have talked to. I know a lady who had Chase as her mortgage company. Had her house burn down and found out Chase did not pay her insurance. When she tried to find out how to fix the situation, the man at Chase was so hateful, on more than one occassion he brought her to tears. She started recording their conversations and even called one of our local news stations. I have been told they are gathering information to do a report.
You are truly fortunate that your experience has been a good one.
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#3 Author of original report

Response to Rebuttal on Chase Manhattan Mortgage, Columbus, OH

AUTHOR: Heather - (U.S.A.)

POSTED: Tuesday, July 08, 2003
To "M" who sent a rebuttal to my Chase complaint. YES, we know that now, about keeping tabs on everything and having to make sure that Chase is doing their part in paying our taxes. We are young, newlyweds, first time homeowners/buyers who had no clue that anything like that could happen. We did get notices from the tax assessors office showing taxes due. I called Chase and was assured the taxes were paid. Not once did they say they paid them for us but we are negative in our escrow account.
THEY DID TELL US NOT TO PAY OUR PAYMENT - and I have the names of the representatives and each and every date I spoke to them - because the dispute was pending and the payment would be adjusted after we sent in the tax money due. Your rebuttal told us to "be mature and pay our bill" - well, if you read my complaint, we sent them over $4000 in taxes once we found out we did owe it. We did file a homestead which lowered the amount Chase said we would owe for this year. Call it young, naive, and stupid, that's what we were. However, in trying to get guidance from Chase to figure this thing out, they made promises to us that were not kept and each and every time you call them, they tell you something different. As a mortgage company, it is THEIR business to make sure their loans that they buy are set up correctly and notify us IMMEDIATELY if something needs to be corrected. It is THEIR business to make sure their staff is trained to tell customers the truth and the same information.
I have talked to NUMEROUS people that are as old as my grandparents that had this happen to them several times in their lifetime - not just on their 1st home - so it's not like it only happens to the inexperienced. Believe me, we have learned our lesson. I think people should run from Chase because of their lack of customer service, their untrained staff, and unbelievable lack of compassion for their customers.
When I called my county tax assessor's office to ask how this could happen or to find out anything and everything about our taxes and what our rights were - they told me that they have received hundreds of calls from people - all ages - government officials included - that this happened to. She said a lot of them call and literally cry because they do not know what to do.
It is fortunate for you that you have not had a bad experience, but I have spoken with way too many people that have their own stories - some people I did not even know until the other day - and so many of them told me they are not surprised. When I told the county tax assessor's office we had Chase as our mortgage company, they all rolled their eyes and said, "No wonder."
So this is happening all over the place. Like I said, we have learned our lesson and will make sure this never happens again.
I just do not appreciate being told by my mortgage company that they would not report us as late and would not charge late fees then turn around and do just that. I am terrified to trust anything they say because when I call back, they will change their story. One girl at Chase did say, "You have been told so many inaccuracies on this account, I am getting you a manager."
and she did. Shocking. I did speak with him and I documented his name and title, also. Now that we know, things will be different. I do, however, have the right to file a complaint for the public to know that they do not know how to do business. This is my opinion as well as the opinions of many others that I have talked to. I know a lady who had Chase as her mortgage company. Had her house burn down and found out Chase did not pay her insurance. When she tried to find out how to fix the situation, the man at Chase was so hateful, on more than one occassion he brought her to tears. She started recording their conversations and even called one of our local news stations. I have been told they are gathering information to do a report.
You are truly fortunate that your experience has been a good one.
Respond to this report!
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#2 Author of original report

Response to Rebuttal on Chase Manhattan Mortgage, Columbus, OH

AUTHOR: Heather - (U.S.A.)

POSTED: Tuesday, July 08, 2003
To "M" who sent a rebuttal to my Chase complaint. YES, we know that now, about keeping tabs on everything and having to make sure that Chase is doing their part in paying our taxes. We are young, newlyweds, first time homeowners/buyers who had no clue that anything like that could happen. We did get notices from the tax assessors office showing taxes due. I called Chase and was assured the taxes were paid. Not once did they say they paid them for us but we are negative in our escrow account.
THEY DID TELL US NOT TO PAY OUR PAYMENT - and I have the names of the representatives and each and every date I spoke to them - because the dispute was pending and the payment would be adjusted after we sent in the tax money due. Your rebuttal told us to "be mature and pay our bill" - well, if you read my complaint, we sent them over $4000 in taxes once we found out we did owe it. We did file a homestead which lowered the amount Chase said we would owe for this year. Call it young, naive, and stupid, that's what we were. However, in trying to get guidance from Chase to figure this thing out, they made promises to us that were not kept and each and every time you call them, they tell you something different. As a mortgage company, it is THEIR business to make sure their loans that they buy are set up correctly and notify us IMMEDIATELY if something needs to be corrected. It is THEIR business to make sure their staff is trained to tell customers the truth and the same information.
I have talked to NUMEROUS people that are as old as my grandparents that had this happen to them several times in their lifetime - not just on their 1st home - so it's not like it only happens to the inexperienced. Believe me, we have learned our lesson. I think people should run from Chase because of their lack of customer service, their untrained staff, and unbelievable lack of compassion for their customers.
When I called my county tax assessor's office to ask how this could happen or to find out anything and everything about our taxes and what our rights were - they told me that they have received hundreds of calls from people - all ages - government officials included - that this happened to. She said a lot of them call and literally cry because they do not know what to do.
It is fortunate for you that you have not had a bad experience, but I have spoken with way too many people that have their own stories - some people I did not even know until the other day - and so many of them told me they are not surprised. When I told the county tax assessor's office we had Chase as our mortgage company, they all rolled their eyes and said, "No wonder."
So this is happening all over the place. Like I said, we have learned our lesson and will make sure this never happens again.
I just do not appreciate being told by my mortgage company that they would not report us as late and would not charge late fees then turn around and do just that. I am terrified to trust anything they say because when I call back, they will change their story. One girl at Chase did say, "You have been told so many inaccuracies on this account, I am getting you a manager."
and she did. Shocking. I did speak with him and I documented his name and title, also. Now that we know, things will be different. I do, however, have the right to file a complaint for the public to know that they do not know how to do business. This is my opinion as well as the opinions of many others that I have talked to. I know a lady who had Chase as her mortgage company. Had her house burn down and found out Chase did not pay her insurance. When she tried to find out how to fix the situation, the man at Chase was so hateful, on more than one occassion he brought her to tears. She started recording their conversations and even called one of our local news stations. I have been told they are gathering information to do a report.
You are truly fortunate that your experience has been a good one.
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#1 Consumer Suggestion

What did you expect . . . ??

AUTHOR: M - (U.S.A.)

POSTED: Monday, July 07, 2003
You knew your taxes were not being paid so you sat on your thumbs (I'm guessing to see whether or not Chase would eat it) for TWO YEARS?? Even if you didn't know the whole time you get an itemized statement each month that describes payments received, escrow balances and payouts from escrow (insurance, taxes, etc). Escrow is a convenience - not a right. While Chase should have notified your sooner (and something tells me they probably tried to) that your taxes weren't being paid due to an escrow shortage I'm quite sure the county was letting you know often - as it is, in the end YOUR SOLE responsibility (as the homeowner and taxpaer) to ensure that your property taxes are PAID in full on time. Take responsibility for your actions (or lack thereof). YES it will be filed on your credit report that you paid late. And never will a mortgage company instruct you to NOT make your house payment - they may have agreed to let you pay late but you will still have to eat the late fees and penalties that accrue due to your lateness and usually if you don't have everything all caught up within 90 days it WILL go on your credit report (and rightfully so). The company you should be griping about is your crooked mortgage broker (the one who closed your loan). They probably dazzled you with a low house payment and pocketed huge fees - the ripoff is the bait-n-switch your original mortgage broker did to you - not Chase - I've been a customer (auto, mortgage and credit) for over 10 years and have NEVER had a problem with them or their policies - why . . .because I check my statements and mail my bills on time and if I were to see that taxes had not been paid I would have been on the phone with Chase to find out why - your payment went up to cover the shortage your mortgage broker sold you on - did you not double check your good faith estimate at the closing of your house - did you not research your property tax bill before you bought your house and compare it to the amount allocated to escrow prior to closing - this isn't their fault (Chase) - it's yours - buck it up, pay your bills and be mature enough to CHECK your statements. I guarantee if you do that you won't EVER have this problem again.
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