Report: #721087

Complaint Review:

  • Submitted: Fri, April 22, 2011
  • Updated: Fri, April 22, 2011
  • Reported By: Therese — ft. Wainwright Alaska United States of America

    United States of America liars, liars, liars, unprofessional, rude, ripoff company Internet

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In March 2009, i purchased a ticket thru cheaptickets for my daughter and for personal reason she was unable to to make her flight. So i called cheaptickets customer service to try and get a refund and was told that i was unable to do anything because although i bought and paid and made all the reservations the ticket was in my daughters name and only she could make any changes or request for a refund on this ticket. however i was reassured that it won't be a problem for her to make any changes when she was ready and that she will have a credit thru cheaptickets. I was never informed that she had to use that credit within 1 year. So this morning after being transferred to 4 different people, had to hold for almost and hour and hung up on twice, i was informed that there was nothing or no credits due for the 500 some dollars that they kept of my money. I aasked to speak to a manager or someone higher up and was informed by an agent that barely spoke clear english that it didn't matter who i requested to speak to there was nothing anyone could do for me. All i was trying to do was use the credit and purchase a cheaper trip that cost 247.00 and i would have gladly let them keep the rest if they just redid  my daughters ticket. I was even willing to pay a rebooking fee if neccessary but i kept getting nothing but the run around and no solutions. So am i just supposed to sit here while they keep my money? Please someone help me and give me some info on how to take care of this problem.

This report was posted on Ripoff Report on 04/22/2011 11:31 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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