Complaint Review: Choice Home Warranty
Choice Home Warranty withholds paying vendors for 6 weeks and then stiffs them New Jersey
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This is a warning to all Electricians, Plumbers, Appliance & HVAC repairmen, do not, no matter how good it sounds, take jobs or work for Choice Home Warranty.
They reach out and contact mostly smaller size home repairmen with the lure of providing you with unlimited work and guaranteed pay by being one of their contractors for the folks that buy their home warranty policies.
Bottom line is, they have a very confusing system of filing invoices, everything is online, the training on how to use their system is a joke, everytime you call and talk to someone you get a different answer, they arbitrarily shut down your online access and come up with the most ridiculous reasons for doing so, they say you get paid in a month but it's really a minimum of 6 weeks or more, at least 1/2 of the jobs you take they try to cheat you out of payment and there is no recourse, they ALWAYS tell you your prices are too high and send work orders to you that are 1 hour or more away and then expect you to do the service call for the $45 deductible the customer pays you and nothing more. So that's $45 for 2-3 hours travel time, gas, tolls (sometimes) and wear/tear on the van. When they don't pay you there is no recourse. You spend an extrordinary amount of time on the phone with them trying to get them to pay. They will tell you they're sorry, they will fix it, will give you a number of excuses as to why you didn't get paid and you'll get paid but you still don't. It's frustrating to say the least. I can't even begin to tell you the amount of repairs they deny for the customer. I'm surprised anybody buys these warranties.
It's a horrible, horrible company to do business with and I guarantee you they will be having you working for them for nothing or next to nothing. That's why they have the 6 or more week turnaround for paying you. The longer they string you along, the more work they can get out of you for free until you wise up. I'm done with these guys. I'm embarrased and angry that I gave them the benefit of the doubt and allowed them to use me. I'll report them to the attorney general's office in my state but I suspect nothing will be done and it certainly won't get me paid the $ that I was screwed out of. Hiring an attorney is out of the question, those guys are equally as bad if not worse.
This report was posted on Ripoff Report on 06/30/2017 07:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/choice-home-warranty/nationwide/choice-home-warranty-withholds-paying-vendors-for-6-weeks-and-then-stiffs-them-new-jersey-1382266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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