Report: #1376865

Complaint Review: Chris the Home Inspector, LLC

  • Submitted: Fri, June 02, 2017
  • Updated: Sat, June 03, 2017
  • Reported By: Mark — Clifton Park New York USA
  • Chris the Home Inspector, LLC
    10 Brookwood Dr.
    Saratoga Springs, New York

Chris the Home Inspector, LLC Christopher Iula Home Inspectors Poor Experience May Cost Us Our Home Saratoga Springs New York

*REBUTTAL Individual responds: Gross Negligence Is Evident

*REBUTTAL Owner of company: No Evidence of Gross Negligence

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Christopher Iula of Chris the Home Inspector, LLC recently inspected our home for a potential buyer.  Although many of the items in his report were accurate, there were 2 significant items mentioned in his report that were grossly innacurate and which may cost us the sale of our home.  By incompetently identifying 2 satisfactory items as Major Issues in his report, Mr. Iula's gross negligent acts have caused the potential buyers  to experience grave concern about purchasing our home.  First, Mr. Iula stated that our roof was failing and in need of replacement.  Within 48 hours of the inspection, 2 separate roofing companies arrived to review the roof.  Both companies agreed that the roof was in satisfactory condition with 3-5+ years remaining (conservative estimates).  In addition, Mr Christopher Iula stated in his report that our brand new furnace was improperly installed and was a serious safety concern.  The very next day, a independent heating contractor reviewed the furnace and the manufacturers installation specs.  The furnace was found to be in complete compliance.   It is one thing to not be sure about an issue and recommend review; but it was  inexcusable for Mr. Iula to present himself as an expert and give completely false information to the client.  Both eronneous issues were classified in the report as Major Issues (which are expenses of $1500 or more to repair or replace).  This is leading to a major delay in the selling of our home and the purchasing of our new home.  If Mr. Iula disputes this, I would be glad to show his report followed by the findings of the various professionals that were called in to correct his grossly negligent review of our home. 

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#1 REBUTTAL Individual responds

Gross Negligence Is Evident

AUTHOR: Markus - (United States)

This is Markus Snedaker, the owner of the above property.  Chris the Home Inspector,LLC was completely negligent in his findings.  If he has completed several thousand inspections, then he should be ashamed.  He was a complete alarmist and needlessly scared the clients he represented.  The roofer who was hired by the buyer agreed the that roof was not failing and had at least 3-5 remaining years (which I recorded on video).  The main house roof had typical stone loss (typical for a 17 year roof).  The only repairs were at the metal ridge vent due to nail pops which resulted in localized staining of the plywood sheathing.  This is a very common leak with these ridge caps and should never have been put in a Major category. Annual review with caulking and sealing is recommened for this type of ridge vent.  The main roof had no concerning cracks, no cupping/curling, and no significant stone loss.  Yes, the garage roof had some cracks which resulted in leaks (which typical roof patches would have resolved), but the integrity of the main house roof was completely satisfactory.  

In regards to the furnace, any competent inspector with thousands of inspections should know the clearances of furnaces to combustibles (which is normally 1-2+  inches in all newer furnaces).   This information is public knowledge and available on line in PDF for all newer furnaces. Once again, an issue that should never have been put in a major category.  Contrary to what the inspector (Chris Iula) stated, these type of furnaces are very common in the 1960-1970's Ranch Style Homes that have the furnaces on the ground level which an experienced inspector would have known. 

Yes, a home inspector should absolutely look out for their client; as long as they do it in an educated, competent manor.  Chris the Home Inspector, LLC provided his client with false information concerning major issues which was unacceptable (which was confirmed when the roofer and HVAC heating company (recommended by the inspector) agreed that both the furnace and main house roof were both satisfactory condition.  If these were a major issue, then maybe he can explain why the professionals he recommended disagreed with him. 

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#2 REBUTTAL Owner of company

No Evidence of Gross Negligence

AUTHOR: Chris - (United States)

I am Chris Iula, the inspector of the above mentioned property. I have performed thousands of inspections. I am licenced by the department of Labor of NY. The home owner that filed this complaint is also a home inspector himself and left out a few major issues of his home. First of all, the roof coverings in question has had numerous repairs due to previous damage and the garage was already leaking. I only simply stated that the roof covering on the home should be investigated further by a tradesman as the condition of the roof on the home had the same exact appearance as the active leaky garage roof; which was poor. It had cracking and prior repairs and was past it’s useful life. I have photos to support my findings and the home owner that did purchase this home experienced leaks within a very short time after purchasing this home. So the deal on this home was never in jeopardy from my accurate inspecting and reporting; only the integrity of the home owner who as I mentioned above is also a home inspector and should know better. I challenge any roofer that claims that the roof coverings of this property had any type of useful life left. In addition, the furnace of this home was an unusual installation and was close to combustible materials in the finished basement and the potential buyer had concerns and requested that a Heating and cooling specialist have a second look. I was only protecting my clients interest and I was happy to learn that the furnace was in complete compliance as their safety is my primary concern. This home owner whom again is also a home inspector said that he would complain to the state of NY unless I change my recommendations in my report. I refused to do this because I work hard for my clients and inspect carefully for them. My loyalty is to my clients and my integrity will not be compromised for the sake of a home owners sale.

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