Complaint Review: Cingular Wireless - Dallas Texas
- Cingular Wireless cingular.com Dallas, Texas U.S.A.
- Phone: 800-331-0500
- Category: Cellular Phone Companies
Cingular Wireless Communication Highway Robbery!!! Billed me for over 400 minutes that I had available to use for the month in which I made the calls! Dallas Texas
*UPDATE Employee: Delayed billing on out-of-state calls
Cingular said those calls used an AT&T tower, for example. I asked why this just started to happen? I believe AT&T had towers long before Cingular was ever in existence!!! Cingular told me that I could go across the street and bounce calls off another tower...
Cingular suggested to avoid this situation in the future, I get into a "Rollever" plan. Why should I pay $10.00 more a month to use minutes that I had available in the first place??? What good are computers when a company can't even keep track of minutes available from the previous billing period to use towards these calls that bounce off other company's towers in that month??!!!??? Nooooooo!!!! Instead, they add these minutes onto the current bill.
How can the consumer keep track of these calls, that seem to come from nowhere?? I was told to go on the website to track my calls. That is what I did. And seeing that with one week to go in the billing cycle, I could make several hundred minutes of calls before reaching my limit. A lot of good that did me!! So now, I have to pay $150 for a bill that should've only cost me around $65.00.
The cell phone companies hold all the cards. We are at their mercy as consumers. The first line in my contract states that Cingular can change anything at anytime, without notice. That is giving the cell phone companies just too much power, and they are abusing this power terribly. I urge everyone to complain to the FTC and their state public service commissions about this injustice. There is no reason the cell phone companies can't keep track of these delayed billing calls, and first use the month's leftover minutes from the month in which the calls were made, before billing the customer for any additional minutes. We can't control which tower the calls bounce off of. We can't control much!!!
Do you think you have all of your minutes available to you??? Read the fine print in your contract!
This report was posted on Ripoff Report on 01/30/2003 11:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cingular-wireless/dallas-texas-75265-0553/cingular-wireless-communication-highway-robbery-billed-me-for-over-400-minutes-that-i-43557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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