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Report: #103986

Complaint Review: Circuit City - Columbus Ohio

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  • Reported By: Columbus Ohio
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  • Circuit City Store 3614 Columbus, Ohio U.S.A.

Circuit City City Advantage Scam Columbus Ohio

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I have encountered the same troubles as many other people while trying to use the Circuit City CityAdvantage Plan.

I bought a Toshiba laptop computer that started developing problems within just months of the time I took it home. After personally visiting the store where I bought it they told me to wait one and a half months untill the factory toshiba warenty expired that way the CityAdvantage plan could repair it with no questions asked. They assured me it was just a simple phone call and then the plan company (Which by the way is GE) would send me a box to mail it in and would have it back in 5 days.

After attempting to contact the 1-800 numer several times I finally got a hold of somebody that wanted to "walk me through the problem" they felt that I could repair it myself with phone instructions. If I wanted to work on computers I would not have gotten the warrenty. I gave the trouble shooting a try but the largest trouble I had was understanding the guy from INDIA who could barly speak english.

After giving up with that I contacted customer services at Circuit City after one year of trying to continue to contact them I have gotten no where. I asked for my money back for the warrenty, (no chance) and even asked for a pro-rated refund which I have yet to see.

In the end $600.00 later at a repair shop I finally got my PC repaired I also have not given up on getting my money back. I have plenty of time to keep calling and e-mailing them.

Ron
Columbus, Ohio
U.S.A.

This report was posted on Ripoff Report on 08/16/2004 08:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/circuit-city/columbus-ohio-43235/circuit-city-city-advantage-scam-columbus-ohio-103986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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