Complaint Review: CIT Electronics - Lehi Utah
CIT Electronics Horrible Customer Service coupled with mistreatment of customers. Lehi, Utah
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I first became aware of CIT electronics through EBAY, which is where I had primarily purchased tens of thousands of dollars worth of items from the company. From the beginning it seemed to be a match made in heaven. With its "great reviews" CIT appeared to be the perfect "wife" from which I could happily purchase wholesale items to source my online sales. Little did I know that there was a dark side to this "little lady" about which I had read such "great reviews." This dark side would become more apparent as our relationship went along, and as I purchased more and more items.
I can't begin this story without first telling you about CIT's Ebay policy, which should have been my first clue into the dark nature of this establishment. But who could blame me for missing the clue, for I was in "love." CIT has a policy where buyers have to pay for returned items, whether the basis for the return is the result of CIT's own doings or not. If buyers do not tow the line and go along with the policy or if they leave negative feedback for bad services rendered, the buyer faces the threat of being banned from buying from CIT. This essentially places a buyer in a Catch-22 where in order to be allowed to purchase from CIT, he or she has to not only put up with abuse/bad service when it is rendered, but pay for CIT''s mistake when one is made. If you know anything about sales, this type of policy goes against an established business norm where a business takes responsibility for its mistakes and does not make its customers pay for those mistakes. This was the first clue that I had missed, but hey, you can't have it all, right? So for the chance of getting at and enjoying CIT's "goodies," I ignored this bad policy, towed the line, and paid for return shipping. I put up with her mistreatment as I refrained myself from leaving negative feedback whenever a defective item was received and the service was less than desirable.
Now, to try to make a long story short, recently, after receiving a spate of defective and inaccurately labeled items from my "baby," CIT, and after paying for the return of these items, I found out that I had been banned from buying future items. I couldn't believe it because within the past year I had literally spent tens of thousands of dollars with CIT. So to get banned for returning, on my dime, hundreds of dollars of defective and inaccurately described items made absolutely no sense to me. But what do I know? I only know the fundamentals of investing which says that losing $1000 to make $50,000 seems to be a worthwhile investment. Anyway, I wrote CIT to find out why I was being treated this way, and I was told in so many words that it was for returning the defective and inaccurately described items. After this all of my future inquiries were ignored and I was treated as if I didn't even exist.
At this point, my only recourse for the terrible service that I had received and for the rude way that I was treated was to leave negative feedback that I previously had not left. This is where the other "dark" and "ugly" side of CIT Electronics character showed itself. So CIT refused to put up with the more than justified feedback that was left and called Ebay and had the feedback removed. Ebay willingly obliged on the basis of CIT Electronics being a "high volume seller." That's right! Instead of reexamining itself, CIT had me silenced by removing legitimate criticisms of its service and treatment of a customer, leading me to now question all of those "glowing reviews" that I had read, for how many other buyers had been silenced? The answer of which may be just like the answer to the question of how many licks does it take to get to the center of a Tootsie Roll:The world may never know.
So at the end of the day and after this experience, I had to admit what I had seen but refused to acknowledge : CIT didn't 'love " me or anyone else outside of her self. She is an unscrupulous shallow company that cares very little for me and any of its customers. It's policies alone attest to that. Am I surprised? I have to say that after re-examining the clues, no. Any company that places its own customers in a Catch-22 where in order to be allowed to make purchase, the customer has to not only put up with abuse/bad service when it is rendered, but pay for the company’s mistake when one is made, is bound to do far worse. And when that company does far worse, it should not surprise anyone.
This report was posted on Ripoff Report on 12/02/2018 09:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cit-electronics/lehi-utah-84043/cit-electronics-horrible-customer-service-coupled-with-mistreatment-of-customers-lehi-ut-1468637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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