Complaint Review: Citibank - Nationwide
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If you have a Citi credit card you will want to check to see if you are acutally receiving your statements if you are on "paper" billing. Received a call from Citi telling me my account was 60 days past due. When inquiring into the matter found I was told by one of their reps , who would not provided his last name, that I was not receiving my statements because I choose "paperless billing", when asked for verification I requested it he could not provide it, only response was it was done "electronically", again asked for proof and could not provided it. Was also being charged late charges that could not be waived until I brought the account cutrrent!! Payment to bring account current INCLUDED THE LATE CHARGES!!!! Simultaneously was on a chat with another rep from Citi who confirmed my account was "paper" billing and not "paperless billing". So consumer beware, another tactic by a big bank toincrease their profits at the soct of their customers!!
This report was posted on Ripoff Report on 10/11/2018 10:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/citibank/nationwide/citibank-new-scam-charging-late-fees-for-paperless-billing-when-never-authorized-pap-1464231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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