Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1469093

Complaint Review: Claims Service International - Port St. Lucie FL

  • Submitted:
  • Updated:
  • Reported By: Michele — Highland Lakes United States
  • Author Not Confirmed What's this?
  • Why?
  • Claims Service International P.O. Box 880505 They do not publish their actual location anywhere Port St. Lucie, FL United States

Claims Service International I Move aka East Coast Moving Over Charges and failure to comply with the law Port St. Lucie FL Florida

*UPDATE Employee: The customer is incorrect. Please read below.

*Consumer Comment: Can't Collect

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

In April of 2018 we contracted with I Move who later changed their name to East Coast Moving located in Fresh Meadows NY to move our belongings from Nj to Delaware.  The estimate for the move of our 2 bedroom house was $4,182.78 but when they finished packing the truck they charged us $9,011.13 and tried to tell me we had placed a deposit from the move.

When our sale fell through we had to put everything in storage with them for 2 months which cost us another $1,800 plus.

Upon delivery 10 boxes of our belonging were missing along with 2 painting and a 19th century cherry wood decon's bench was damaged beyond repair.

We filed a claim with Claims Service Internation for $4,000 + in lose and damaged goods and an additional $6,295 for over charges.

CSI illegally denied the claim.

I have spoken with the New York State DOT and was told the Insurance Company of record for East Coast Moving is, in fact Philadelphia Insurance and have filed a claim with them.

I have also filed with the US DOT based on fraud with regard to both East Coast Moving and CSI, a company by the way neither NY State or the US government had ever heard of before.

These people think they can just stall or drown you in paperwork and you will go away.  Not me.  My next step is to contact the Florida Division of Insurance and see what I can do at that end.

 

 

 

This report was posted on Ripoff Report on 12/08/2018 10:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/claims-service-international/port-st-lucie-fl-34988/claims-service-international-i-move-aka-east-coast-moving-over-charges-and-failure-to-comp-1469093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

The customer is incorrect. Please read below.

AUTHOR: LeAnna - (United States)

POSTED: Tuesday, February 05, 2019

First, the customer filed a flase report. CSI is a 3rd party claims processing company.  We process claims much like a tax preparation company processes tax returns. CSI simply reviews the claims and determines the carriers' legal liability. The movers are responsible for payment of any compensation determined as due. The claim filed by the customer with CSI was not a moving insurance claim. Federal Regulations state that movers must offer their customers levels of liability called Valuation Protection.  The customer selected and signed for the free of charge Released Liability Valuation Protection of $0.60 per pound per article.  This means that any compensation determined as due is not based on the replacement cost, the value, or the repair cost like insurance would be, but it is based on the weight of the item multiplied by $0.60 per pound. The customer had the option to pay for the Full Replacement Value Valuation Protection but they declined to do this so that they may enjoy the lower rates for their move. 

East Coast Moving tried to amicably resolve the customer's concerns and offered her a very generous amount beyond their legal liability even if everything she filed for on her claim was approved.  The customer was insisting that the amount offered was not satisfactory to her and proceeded to contact the carrier's cargo insurance company to file a claim (without their permission).  Per Federal Regulations the customer is only allowed to file ONE moving claim. The cargo insurance company denied the customer's claim all together. East Coast moving is still trying to please this customer and they are still trying to extend the generous compensation offer to the customer despite the troubles. The customer has not accepted as of today.  

Therefore, we wish to advise that the customer has tried every possible avenue to get what she wants but is unwilling to admit the lengths that her carrier has gone to in order to make her happy.  CSI has also tried to help her with the claims process, but the customer refuses to admit this.  

We regret that the customer felt the need to post this review.  We trust that the above explanations enable them to better understand our position on these matters. 

Respond to this report!
What's this?

#1 Consumer Comment

Can't Collect

AUTHOR: Jim - (United States)

POSTED: Monday, December 10, 2018

Federal law, specifically the Carmack Amendment, prohibits consumers from collecting any additional amounts outside of what the move contract states.  You cannot collect on overcharges, nor can you collect on your lost goods.  The only thing you can collect on is...whatever is damaged.  In addition, you didn't have insurance (movers cannot sell you an insurance policy without a license to sell insurance provided by the state), you only had valuation.  If you selected basic valuation, which is free, then you can collect $0.60 per pound, and that's it.  So that 50lb 19th century bench will only yield you $30 and you can't collect anything additional.  If you try to sue the mover for the difference, the case would be dismissed due to Carmack.

 

You also cannot collect from the mover's insurance policy.  That policy is between the mover and the insurance company and since you are not a party to this policy, you're claim will be either denied or simply junked.  The insurance policy the mover has is to protect the mover in case the goods are destroyed in transit - such as the truck getting into a very bad accident on the highway.  In such a case, the insurance company would cover the mover for the truck and the goods inside.  The policy does not cover your move since individual moves aren't insured.

 

CSI is a 3rd party claims adjustor hired by the mover to process claims.  Neither the USDOT nor NY state would ever have heard of a company like CSI because CSI does not come under either the jurisdiction of the USDOT or any state DOT agency.  Since they're located in FL, there would be no reason why anyone in NY would have heard of them.  Filing with the DOT for fraud with the USDOT?  Not sure why you believe there was fraud. You didn't write much about the move, but you should be aware the estimate you received isn't binding - the only time a move quote becomes binding is when the mover actually sees the items to be moved, whether you contacted a legit mover or a scam mover.  That means the $9K quote is the actual price for your move, and the $4K quote....isn't worth anything.  Yes, that's how the moving industry works, and no it would not be considered fraud per the DOT.

 

There's nothing in FL that will be able to help you either - the state of FL is the scam moving capital of the US.  It is where every scam mover locates themselves.  You can almost guarantee any mover you find with their primary location in FL, is a mover you should avoid.

 

At the end of the day, it's not really a matter of stalling you or drowning you in paperwork - you literally have no recourse and the mover knows it.  Attorneys won't take on movers because there's almost nothing they can do.  You and the mover have a written contract and they're not obligated to perform anything outside of the contract.

 

No, I am not an employee.  Best of luck to you....

 

 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now