Classic International Got a deposit and didn't show up to pick up the move Caused me losses of over $1,600. New York New York

I was traveling to Algeria, Algiers, on June 4th, 2004 without having any knowledge that royal Air Morocco was having a strike.I took Delta Airline from New Orleans, Louisiana made a connection in Cincinatti, Ohio, then another Delata Airline to New York JFK with no problems, everything was smooth.

Then from New York I took Delta affiliated with Royal Air Morocco it boarded one hour early. We supposed to board at 7:00 P.M but we started at 6:00 P.M. I did not understand why. This was a 7 hours flight from New York to Morocco, I forget to mention that I had my two kids traveling with me at the time. Arriving to Casablanca Morocco at 6 A.M the next morning tired excited to go visit my parents in Algeria, only to notice that the airport in casablanca was deserted nobody was at he counter we were the only passenger boarding that flight in the airport, everybody sensed that there was something fishy.

At 8:00 A.M somebody show up already angry about something and started treating the passengers like dirt, mad, angry, profanity languages, the passengers believe it or not were trying to be nice and just to determine what's happening why our connection flight to Algeria was not there. The employer for the Royal Air Morocco Airline was answering our questions meanly with a discusting attitude.

Finally she asked us to stay in the airport until 4:00 P.m. to try to find another flight for us to go to Algeria, but at 4 P.M nothing had happen, 6 P.M nothing, we waited, myself we were tired and hungry kids, other with sick, tired eardely but nobody came to us or even tried to do something or even give us some food or water for the kids. Remember we came from United States so we carried U.S $ currency with us the banque was close we had no where were to come up with Moroccan currency Dirham, none of the businesses accepted our money, we suffered that day at 8:00 P.m somebody decided to send us to a hotel leaving our luggage in the airport of Morocco. To make my story short I spend a vacation from hell arriving to Algeria 7 days later my parents did not know what had happen to me I supposed to arrive in Algeria the 5th of June but I did not. My luggage did not arrive the same day as I did so my kids did not have their pijamas or their toothbrushes with them or even my little girl did not have her asthma inhaler.

Our luggage arrived three days later had been open every things missing like my gold necklaces, my gold braceletes, my accessories, my evening dresses, I was supposed to attend my brother's wedding in Algeria, but every valuable was stolen in the Airport of Casablanca Morocco, I will never forget that catastrophic trip, or the pain and suffering that my kids and I endured during our stay in Morocco, the hotel employees refuses to let me use the phone to call my parents to let them know where I was or in the restaurant. They refused to accept U.S currency so my kid could drink some sodas with their dinner. It was a unforgetable nightmare for that matter I will never traval again with Royal Air Morocco. Please take this matter on your hand and try to rembourse me some of the valuables that had been stolen for me, I understand perfectly that my trip is not remboursable at any coast. It slept my mind to mention that I had been living in the United States for 18 years and I did not visit my parents for 12 long years so as my kids that was their first trip to Algeria. The coast of the stolen jewelery was at $ 5.789,00. I thank you for taking my request into consideration.
Sincerely yours,

I was traveling to Algeria, Algiers, on June 4th, 2004 without having any knowledge that royal Air Morocco was having a strike.I took Delta Airline from New Orleans, Louisiana made a connection in Cincinatti, Ohio, then another Delata Airline to New York JFK with no problems, everything was smooth.

Then from New York I took Delta affiliated with Royal Air Morocco it boarded one hour early. We supposed to board at 7:00 P.M but we started at 6:00 P.M. I did not understand why. This was a 7 hours flight from New York to Morocco, I forget to mention that I had my two kids traveling with me at the time. Arriving to Casablanca Morocco at 6 A.M the next morning tired excited to go visit my parents in Algeria, only to notice that the airport in casablanca was deserted nobody was at he counter we were the only passenger boarding that flight in the airport, everybody sensed that there was something fishy.

At 8:00 A.M somebody show up already angry about something and started treating the passengers like dirt, mad, angry, profanity languages, the passengers believe it or not were trying to be nice and just to determine what's happening why our connection flight to Algeria was not there. The employer for the Royal Air Morocco Airline was answering our questions meanly with a discusting attitude.

Finally she asked us to stay in the airport until 4:00 P.m. to try to find another flight for us to go to Algeria, but at 4 P.M nothing had happen, 6 P.M nothing, we waited, myself we were tired and hungry kids, other with sick, tired eardely but nobody came to us or even tried to do something or even give us some food or water for the kids. Remember we came from United States so we carried U.S $ currency with us the banque was close we had no where were to come up with Moroccan currency Dirham, none of the businesses accepted our money, we suffered that day at 8:00 P.m somebody decided to send us to a hotel leaving our luggage in the airport of Morocco. To make my story short I spend a vacation from hell arriving to Algeria 7 days later my parents did not know what had happen to me I supposed to arrive in Algeria the 5th of June but I did not. My luggage did not arrive the same day as I did so my kids did not have their pijamas or their toothbrushes with them or even my little girl did not have her asthma inhaler.

Our luggage arrived three days later had been open every things missing like my gold necklaces, my gold braceletes, my accessories, my evening dresses, I was supposed to attend my brother's wedding in Algeria, but every valuable was stolen in the Airport of Casablanca Morocco, I will never forget that catastrophic trip, or the pain and suffering that my kids and I endured during our stay in Morocco, the hotel employees refuses to let me use the phone to call my parents to let them know where I was or in the restaurant. They refused to accept U.S currency so my kid could drink some sodas with their dinner. It was a unforgetable nightmare for that matter I will never traval again with Royal Air Morocco. Please take this matter on your hand and try to rembourse me some of the valuables that had been stolen for me, I understand perfectly that my trip is not remboursable at any coast. It slept my mind to mention that I had been living in the United States for 18 years and I did not visit my parents for 12 long years so as my kids that was their first trip to Algeria. The coast of the stolen jewelery was at $ 5.789,00. I thank you for taking my request into consideration.
Sincerely yours,

I was traveling to Algeria, Algiers, on June 4th, 2004 without having any knowledge that royal Air Morocco was having a strike.I took Delta Airline from New Orleans, Louisiana made a connection in Cincinatti, Ohio, then another Delata Airline to New York JFK with no problems, everything was smooth.

Then from New York I took Delta affiliated with Royal Air Morocco it boarded one hour early. We supposed to board at 7:00 P.M but we started at 6:00 P.M. I did not understand why. This was a 7 hours flight from New York to Morocco, I forget to mention that I had my two kids traveling with me at the time. Arriving to Casablanca Morocco at 6 A.M the next morning tired excited to go visit my parents in Algeria, only to notice that the airport in casablanca was deserted nobody was at he counter we were the only passenger boarding that flight in the airport, everybody sensed that there was something fishy.

At 8:00 A.M somebody show up already angry about something and started treating the passengers like dirt, mad, angry, profanity languages, the passengers believe it or not were trying to be nice and just to determine what's happening why our connection flight to Algeria was not there. The employer for the Royal Air Morocco Airline was answering our questions meanly with a discusting attitude.

Finally she asked us to stay in the airport until 4:00 P.m. to try to find another flight for us to go to Algeria, but at 4 P.M nothing had happen, 6 P.M nothing, we waited, myself we were tired and hungry kids, other with sick, tired eardely but nobody came to us or even tried to do something or even give us some food or water for the kids. Remember we came from United States so we carried U.S $ currency with us the banque was close we had no where were to come up with Moroccan currency Dirham, none of the businesses accepted our money, we suffered that day at 8:00 P.m somebody decided to send us to a hotel leaving our luggage in the airport of Morocco. To make my story short I spend a vacation from hell arriving to Algeria 7 days later my parents did not know what had happen to me I supposed to arrive in Algeria the 5th of June but I did not. My luggage did not arrive the same day as I did so my kids did not have their pijamas or their toothbrushes with them or even my little girl did not have her asthma inhaler.

Our luggage arrived three days later had been open every things missing like my gold necklaces, my gold braceletes, my accessories, my evening dresses, I was supposed to attend my brother's wedding in Algeria, but every valuable was stolen in the Airport of Casablanca Morocco, I will never forget that catastrophic trip, or the pain and suffering that my kids and I endured during our stay in Morocco, the hotel employees refuses to let me use the phone to call my parents to let them know where I was or in the restaurant. They refused to accept U.S currency so my kid could drink some sodas with their dinner. It was a unforgetable nightmare for that matter I will never traval again with Royal Air Morocco. Please take this matter on your hand and try to rembourse me some of the valuables that had been stolen for me, I understand perfectly that my trip is not remboursable at any coast. It slept my mind to mention that I had been living in the United States for 18 years and I did not visit my parents for 12 long years so as my kids that was their first trip to Algeria. The coast of the stolen jewelery was at $ 5.789,00. I thank you for taking my request into consideration.
Sincerely yours,

Betty,



How can you say your company is acting in good faith? Do you really believe in your own words?



For everybody's acknowlegment, Classic International offered me to refund the money they got as a deposit ($270.75) plus the "great" sum of $100 for all the "inconvenience" they caused me.



It's really strange how they believe it is a "good faith" act to offer a refund of $100 to a customer who had losses of over $1,600 due to their negligence.



I submitted to Classic International a very fair proposal to settle this issue, much lower than the total losses they caused me. Betty's response was that the $100 dollars are already a very good compensation for me and that they wouldn't reconsider their offer. As everybody already read, Classic International is protecting itself behind legal terms. Unfortunately for them, customers will be more skeptical of hiring them. How long will this company last with this type of attitude? I hope very little time.

Betty,



Think again....You can TELL US that your effort was in good faith but, in actuality, readers will determine what your intentions were and, rest assured, my personal opinion is that your faith was ROTTEN. Smelled like moldy cheese.



First things first: Your company KNOWS you owe the gentleman in Brazil a refund of his $270; SEND IT. He needs to sign NOTHING to get what you admit in writing is due him.



As for the rest of your face-saving techniques, have you ever considered a change of professions? I hear they can always use a good used car salesperson in NY. Your company certainly isn't going to be doing much more moving if your neighbors get the television stations involved.



Thorn, do us all a favor and SHUT THESE PEOPLE DOWN! (but not before they give the $270 back without a RELEASE which, duh, is a RELEASE OF ALL CLAIMS!!!!) Betty, if they changed the phrase RELEASE OF ALL CLAIMS to RELEASE OF NO CLAIMS, would you go ahead and send the check? Doubt it!



Looking forward to reading here how the deceived customers are made whole (hopefully at the expense of the company and in a BIG WAY!)

By the contest in which it was written I was referring to the Procedure for Claims as outlined in the Tariff 400-N.



And, also, the AMASA does not recognize nor enforce any mandate that requires Carriers are obligated to offer compensation when an international delivery is delayed. Furthermore, the AMASA provides that Carriers are not under obligation by The Bill of Lading, COntractual Agreement or Federal Regulations to make or offer any compensation in lieu of Delays.



Accordingly, this matter is left up to the discretion of the Carrier. The fact that we did make an offer to Mr. Himelgryn in reparation indeed demonstrates our good faith in this matter.

Betty,



Nobody knows the facts better than myself. I was the one who suffered and had to pay for Classic International's negligence. You may be the one who doesn't know what happened. I'm sure that if you were on my place you would understand it.



I didn't make any groundless accusation. I simply stated what your company did to me and the way I am being treated by your company. I never lied or said anything other than the truth.



As a matter of fact, I didn't sign a contract because your company didn't show up or send any contract. What I signed was a service order with a credit card authorization.



The real truth is that your company acted as a deceptive business and that is a crime under the Consumer Protection Act.

Betty,



Your response again is dishonest. The Releases forwarded by Classic International, Inc. to consumers are known as "general releases." They contain language that releases Classic from all liablity in regards to any and all claims held by consumer arising from particular facts and/or shared circumstances.



To suggest that Classic intends to negotiate in good faith regarding other losses incurred by a consumer arising out of the same set of facts after receiving an executed release is absurd. If this was the case, Classic's release would say "Specific Release" and would cover only one specific item. The Release would also explicitly say that other claims of the consumer, i.e. expenses incurred by the consumer as a result of Classic's malfeasance are not covered by the Release. As you and I both know, your release forms do not do this.



Finally, and of interest, once again you have not addressed my posts dated July 3, 2002 and July 14, 2002. For other consumers, please see these posts. They are under the heading of "America's Moving Network" because these companies work in tandem to bilk consumers.



Regards,

Betty, if YOU were educated in tariff 400N, you would realize that the tariff has no jurisdiction whatsoever over international relocations. If you're going to dangle legal mumbo jumbo over your customer's heads, you should make sure it's relevant. You never know what other movers are lurking around here watching you try to save face!

To respond to Robert. First of all we usually outline a Release for what ever specific claim that is they are being compensated for. Meaning, that a refund for a delivery delay is noted as such on the Release Form.



Further, to acquaint you the Tariff 400-N Rules and Regulations allow for up to 120 DAYS TO SETTLE A CLAIM with more time provided in extenuating circumstances.



So, in fact, Mr. Himelgryn your being in receipt of a Release in a mere month was actually VERY, VERY PROMPT!! ANd, as a matter of fact, Mr. Himelgryn we already sent you an amended Release Form.



And, in closing, both of you should ensure that you are aware of ALL THE FACTS; i.e. Tariff 400-N Rules and Regulations, the Terms and Conditions of the Contracts you both signed, etc., before you make groundless accusations.



Thank You.

Betty,



As you can read in my letter, I wrote that I refused to receive the refund because your company was requiring me to sign a release of any future claims. As you know, your company took more than a month to send me the refund offer (is this what promptly means?). If you really wanted to refund my money, you could easily charge the amount back to my credit card, in which we have an open dispute.



You told me over email almost 2 months ago that Classic International would not refund any of the expenses you caused me. How can you now say that it is still under evaluation? How much time you will take to solve this issue? Forever is not an option.



Until your company don't refund the losses it caused me, I will not sign anything releasing Classic International's responsibility. And if your company doesn't assume its responsibilities, I will do the same as the other mistreated customer: follow a lawsuit against Classic International.



You can also try to put yourself in my shoes: If you had contracted a company to move your belongings and it hadn't shown up for the pickup causing you several losses, would you simply forget about it and release that company of any responsibilty? Please be honest with yourself.



Resolving this issue is completely up to you and your supervisors.

Betty,



Your response is laughable. I, too, like the gentleman above, was sent a "Release" form to refund an amount fraudulentally charged by Classic International, Inc. by increasing the weight of my shipment by exactly 700 pounds and not providing any independent weight tickets. See my postings of July 3, 2002 and July 14, 2002 for a detailed description of this matter.



I, too, refused to sign this "Release" because Classic International, Inc. has refused to refund sums incurred by me to prove Classic's fraud, i.e. obtaining weight tickets, etc.



The thing you fail to mention in your post is that the "Release" forwarded by Classic is a general release, which releases any and all claims a consumer may have against Classic in regards to a particular claim. To suggest that Classic forwards the Release in good faith and will review claims after receiving an executed release is flat out dishonest and comical.



In fact, Classic has been "reviewing" my claim for weeks now. As you recall, when we last spoke, I requested that you provide a date as to when Classic would respond. The date passed with no response from Classic. As I told you, I will be filing suit against Classic and you can expect service of process soon.



Regards,

Mr. Himelgryn, you know for a fact that we promptly sent you a General Release for the deposit refund in the amount of $270.75. However, you refused to return the Release. Therefore, your statement is HIGHLY misleading wherein you state that we have yet to refund the deposit ("which they still didn't do"... ).



If you had returned the Release as instructed you would have already been refunded this amount.



And, I personally informed you that the other issues were at the time still pending settlement. Our earnest disposition was to promptly Refund the deposit as a good faith effort while the other matters wre pending settlement. This is not unusual.



You did not afford us appropriate opportunity to fully investigate and settle this matter.