Classmates ripoff unresponsive technical department Internet

My Gold Member (Paid) account with Classmates.com disappeared from their records after my having been a member for only two months. I have emailed them four times, over a two week period, through their system requesting that their technical department fix the problem. They have yet to respond.

Two weeks is a long time to be without a service that you've paid nearly $40.00 for. Two weeks is a fair length of time to wait for a response or a fix to the problem. I paid for my membership with a check sent by land mail. They cashed my check without delay. I think they ought to put the guy on my problem that cashed my check. At least he operates in a timely fashion.
I would not have paid for a membership if I had known they don't support the website.

Doug
Fallbrook, California
U.S.A.