Clevergirl Brands Badbananas, ilovebadbananas Failed to deliver order. No refund either Internet

I placed an order via an advertisement on Facebook for a colour changing Harry Potter glass for my sister's 40th birthday. My sister is mad about Harry Potter and I though this would be an unusually gift she would love. I am in the UK and paid International postage costs on top of the item cost.

Her birthday wasn't until October so thought I had plenty of time to receive it. I waited and waited for a dispatch confirmation but never received one so I emailed the company in June and asked if they could give me a dispatch time.

I was told that due to high demand, they were behind on orders and would email a dispatch confirmation to me soon. I waited another few weeks and still no email, so I sent another email asking for information. I also went direct to their website and emailed them direct. I also sent a message via their Facebook page.

It is now Mid October and my sister's birthday has been and gone and still I have no order. I asked the company to send me a refund as they hadn't fulfilled my order in time. I was told that they were updating their system and until it was updated, they were unable to issue a refund. This was in August and still I have been issued with no refund and not received any order. I have since contacted them several times but all I get is automated responses to my emails.