Report: #1388411

Complaint Review: Cloud Soft Seats Manufacturing, Inc

  • Submitted: Wed, July 26, 2017
  • Updated: Wed, July 26, 2017
  • Reported By: Bob — Greenbelt Maryland USA
  • Cloud Soft Seats Manufacturing, Inc
    P.O. Box 65532
    Orange Park, Florida

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Ordered a toilet seat cover online--17 weeks ago.  Nothing happened.

I have tried to contact Cloud Soft via their email and phone number.

No one responds to email. No one answers the phone.  No one returns phone messages.

I believe the operation is a scam.

This report was posted on Ripoff Report on 07/26/2017 03:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

Delivery 8/7/17 UPS 1Z098R590398553200

AUTHOR: Cloud Soft Seats Mfg Inc - (USA)

Hello Robert,

On our website we have full details of our facility move and long production times. We're sorry you missed these details when you placed your order. This is a specialty, hand upohstered product so production times are long. 

All orders can be cancelled anytime before shipping by simply emailing a cancellation request. We will continue to update our website with current production and delivery times. Please contact us directly with any further questions and communication.

We appreciate your patience and your business.

Thank you.

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#2 Author of original report

filing is the only way to get your toilet seat cover

AUTHOR: - ()

Filing a negative report on Cloud Soft seems to be the only way of getting your toilet seat cover.  

In my opinion--not worth the risk.  

I would strongly advise toilet-seat custumers to pursue other options.

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#3 REBUTTAL Owner of company

UPS Delivery 8/7/17 1Z098R590398553200

AUTHOR: Cloud Soft Seats Mfg - (USA)

Hello Robert,

Delivery of your hand upholstered Black Elongated padded toilet seat, was made on 08/07/2017 via UPS Ground.

UPS Tracking # 1Z098R590398553200 has confirmation.

We appreciate your patience, during our factory move transition. All hand upholstered seat orders are taking longer than normal currently. Please be sure to read our shipping times on our website info page for all new orders. If you have any questions, please contact us directly:

New orders are being accepted as Pre-Order basis with estimated wait over 12-17 weeks production time. Once hand upholstery production is complete, UPS tracking details are emailed to the customer. Mail orders can be submitted to PO Box 65532, Orange Park, FL 32065. Free Color Samples and Order Forms are Available as well.

Thank you all for your patience, during our move and high sales. USA Hand Crafted to Ensure Superior Quality and Comfort.

- Jacquelyn (Owner) and The Cloud Soft Seats Team

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