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Report: #310769

Complaint Review: ClubUSA - San Diego California

  • Submitted:
  • Updated:
  • Reported By: Monessen Pennsylvania
  • ClubUSA 501 W. Broadway Plaza A Suite #321 San Diego, California U.S.A.

ClubUSA E check dated 2-7-2008 Removed $3.95 out of my checking account without my permission San Diego California

*UPDATE Employee: Unwarranted Complaint

*UPDATE Employee: Unwarranted Complaint

*UPDATE Employee: Unwarranted Complaint

*UPDATE Employee: Unwarranted Complaint

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I did not authorize an electronic debit of $3.95 dated on Feb. 7, 2008 to be paid to this company, I called the phone number 1- 877-532-2800 on the e-check and spoke with a customer service person who told me that my membership would be cancelled but that I could not have my $3.95 returned to my checking account and that I should take it up with my bank.

I explained to him that I did contact my bank to dispute this charge because I did not join their club, I did not even know what their club was until I located them on line by doing a google on the 877 number which took me to their website, and I located the contact us info.

I have never volunterialy joined their club or authorized any payment to them from my checking account or any other means of joining their club.

Thank you.

Renita
Monessen, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 02/21/2008 09:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/clubusa/san-diego-california-92101/clubusa-e-check-dated-2-7-2008-removed-395-out-of-my-checking-account-without-my-permiss-310769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 UPDATE Employee

Unwarranted Complaint

AUTHOR: Corey - (U.S.A.)

POSTED: Tuesday, March 25, 2008
The customer that submitted the complaint had joined through one of our affiliates where we offer trials for our service to anyone who CHOOSES to take it. The $3.95 charge is to validate account info. that people submit and a S&H fee for a membership package that gets sent to all who join. When my representative transfered the call to me it was very difficult to speak to her as she was very heated and irrational. When I did get a moment to answer any of her questions on how it came about I was cut off with more heated exchange. As for the refund of the $3.95, she stated to me that she had disputed the charge with the bank. By doing that she left the refund process up to her banking institution. We cannot issue a refund because the bank will most likely refund her themselves (reversal). In this day and age banks are quick to reverse charges when their customers dispute them without even doing a thorough investigation to see if the charge is actually authorized or not, so to protect from double refunds we require the bank to fax on letterhead a statement that the dispute process was canceled and we can issue the refund. The customer was unwilling to have this done so there wasn't anything we could do about it
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#3 UPDATE Employee

Unwarranted Complaint

AUTHOR: Corey - (U.S.A.)

POSTED: Tuesday, March 25, 2008
The customer that submitted the complaint had joined through one of our affiliates where we offer trials for our service to anyone who CHOOSES to take it. The $3.95 charge is to validate account info. that people submit and a S&H fee for a membership package that gets sent to all who join. When my representative transfered the call to me it was very difficult to speak to her as she was very heated and irrational. When I did get a moment to answer any of her questions on how it came about I was cut off with more heated exchange. As for the refund of the $3.95, she stated to me that she had disputed the charge with the bank. By doing that she left the refund process up to her banking institution. We cannot issue a refund because the bank will most likely refund her themselves (reversal). In this day and age banks are quick to reverse charges when their customers dispute them without even doing a thorough investigation to see if the charge is actually authorized or not, so to protect from double refunds we require the bank to fax on letterhead a statement that the dispute process was canceled and we can issue the refund. The customer was unwilling to have this done so there wasn't anything we could do about it
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#2 UPDATE Employee

Unwarranted Complaint

AUTHOR: Corey - (U.S.A.)

POSTED: Tuesday, March 25, 2008
The customer that submitted the complaint had joined through one of our affiliates where we offer trials for our service to anyone who CHOOSES to take it. The $3.95 charge is to validate account info. that people submit and a S&H fee for a membership package that gets sent to all who join. When my representative transfered the call to me it was very difficult to speak to her as she was very heated and irrational. When I did get a moment to answer any of her questions on how it came about I was cut off with more heated exchange. As for the refund of the $3.95, she stated to me that she had disputed the charge with the bank. By doing that she left the refund process up to her banking institution. We cannot issue a refund because the bank will most likely refund her themselves (reversal). In this day and age banks are quick to reverse charges when their customers dispute them without even doing a thorough investigation to see if the charge is actually authorized or not, so to protect from double refunds we require the bank to fax on letterhead a statement that the dispute process was canceled and we can issue the refund. The customer was unwilling to have this done so there wasn't anything we could do about it
Respond to this report!
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#1 UPDATE Employee

Unwarranted Complaint

AUTHOR: Corey - (U.S.A.)

POSTED: Tuesday, March 25, 2008
The customer that submitted the complaint had joined through one of our affiliates where we offer trials for our service to anyone who CHOOSES to take it. The $3.95 charge is to validate account info. that people submit and a S&H fee for a membership package that gets sent to all who join. When my representative transfered the call to me it was very difficult to speak to her as she was very heated and irrational. When I did get a moment to answer any of her questions on how it came about I was cut off with more heated exchange. As for the refund of the $3.95, she stated to me that she had disputed the charge with the bank. By doing that she left the refund process up to her banking institution. We cannot issue a refund because the bank will most likely refund her themselves (reversal). In this day and age banks are quick to reverse charges when their customers dispute them without even doing a thorough investigation to see if the charge is actually authorized or not, so to protect from double refunds we require the bank to fax on letterhead a statement that the dispute process was canceled and we can issue the refund. The customer was unwilling to have this done so there wasn't anything we could do about it
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