Coal Cosmetics Unable to contact and they keep charging credit card California

I ordered a free sample of Coal Cosmetics Moisturizer on 12/19/2016 and an Eye Serum was included as a free gift.  The packing slip included no company name, address or phone number and the return address on the box was in St. Petersburg FL.  On 1/9/20917 my credit card was charged $89.65 but no product was received.  On 2/2/17 my credit card was charged $89.65 again.  This week I received Moisturizer and Serum, again with no info on packing slip.  I have tried to contact them via two different email addresses, neither of which is valid - coalcosmetic.com and coalcosmetics.com.  The address shown on my bank statement is CA and phone #800-983-8168.  I called the number and received a recording that does not identify who it is but it says they have nothing to do with billing and credit card charges, call you bank and credit card company.  It says you can leave a message and if they get around to it they might call you back.

This is a total scam!