Report: #1399265

Complaint Review: COLE HAAN

  • Submitted: Mon, September 11, 2017
  • Updated: Mon, September 11, 2017
  • Reported By: Harrison — The Villages Florida USA


COLE HAAN I bought 3 pairs of shoes from Cole Hann with the understanding that if for any reason I was dissatisfied the shoes could be exchanged. When I contacted them they said they could not be returned West Chester Ohio

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I purchased 3 pairs of shoes from Cole Haan during their Labor Day Sale. I had never bought from them in the past so I made sure that if the quality  of the shoes or fit was not ok that they could be returned or exchanged. They sent a pre paid return form in the order but it did not explain how to make the exchange so I contacted customer service. Customer Service told me that all sales were final and the shoes could not be returned or exchanged My intent was to exchange them.. I asked where in my paper work it stated that all sales are final and they said it should be on my invoice but it was not stated anywhere. Now I am stuck with 2 pairs, $200.00 of the shoes that I cannot use. Will never do business with this company again.

This report was posted on Ripoff Report on 09/11/2017 11:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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