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Report: #1321491

Complaint Review: Colonial Penn Life Insurance Company - Nationwide

  • Submitted:
  • Updated:
  • Reported By: PAMELA — PFLUGERVILLE Texas United States
  • Author Not Confirmed What's this?
  • Why?
  • Colonial Penn Life Insurance Company Nationwide USA

Colonial Penn Life Insurance Company * Terry Claims Specialist LIars, and miscommunications Nationwide

*Consumer Comment: Reason?

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The Colonial Penn Company are liars and cheaters of the elderly, the mentally ill and do not honor their words.  You would think that a company that supposedly helps the elderly would do right by them.  However, my sister had a life insurance policy that she has had  since 2012.  Due to her mental state, I had to step in and take over paying her bills.  She did let the policy lapse for 4 months and when I called to get the policy going again, I was told that just send in the full year's premium with the application and she would be reinstated.  All of that was done, Colonial Penn cashed the check and my sister died unexpectedly 1 month later.  I was told the policy was reinstated on June 22, 2016.  She passed way on July 2, 2016.  All of a sudden the policy is no good.  Terry, the claims specialist told me that it was being sent to the contestable department and would be assigned an agent.  That never happened.  After repeated calls and speaking with Terry again on July 19, 2016, she informed me that it was pending being assigned to a specialist.  On August 1, 2016, I was informed by Terry that a letter dated July 19 was sent to my deceased sister stating that her coverage was denied. There was no such letter sent as of this writing. See a pattern?

I informed Terry that it's amazing that the date of the letter and the date that we spoke are the same.  Seems to me like they are only covering their backs and could care less about consumers.  She would not send me a copy of the application and I know for a fact that my sister had me down for HIPPA purposes.  Terry denied that and stated that they do not have that on the application- really?  I guess my deceased sister is a liar and I saw my name with my own eyes.  Alex Trebek should be ashamed to represent this company and I am sick that I allowed my sister to be taken advantaged of by this bogus company.  I am patiently waiting for a copy of the letter that was sent out to deny the coverage.  I am sure that I will never receive it, just like my sister never had any coverage.  I asked to speak with her boss and of course she stated that he doesn't take calls.  All of this lying and denying for a $10,000 policy by a company who I am sure has millions.  
Buyer beware....go for a reputable company if you need life insurance.  Colonial Penn is not it.

This report was posted on Ripoff Report on 08/09/2016 07:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/colonial-penn-life-insurance-company/nationwide/colonial-penn-life-insurance-company-terry-claims-specialist-liars-and-miscommunicatio-1321491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

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AUTHOR: Jim - (USA)

POSTED: Tuesday, August 09, 2016

What was the reason they gave you for denial of benefits?  You do have other remedies.  There are attorneys who concentrate their practice in such matters and you can file a complaint with your State's Insurance Department.  I must also commend you for a very well written report.  Far too many people who come here write as if they never attended beyond second grade by failure to use capitalization, punctuation marks and run on sentences.  Your writing is excellent!

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