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Report: #1316258

Complaint Review: colonial Penn life insurance - Internet

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  • Reported By: she — okahumpka Florida USA
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  • colonial Penn life insurance Internet USA

colonial Penn life insurance 2 checks got loan on policy never received, since May this year. Internet

*Consumer Comment: Colonial penn

*Author of original report: Colonial Penn life insurance/answer

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 May 2016 I applied for loan against both life insurance policies. Penn claimed they mailed them 26 of may. I never received them after several weeks and was told a stop would be put on checks. Here it is July and I learned they put stop on checks July 6 2016. No one can give me answers, each week they claim we are putting a rush on sending new checks out. I call every single week and they keep putting me off or repeat same old lies we are putting a rush on them. I have no checks. I just got off phone and was told her supervisor called me. That was another lie no one from that company have called me. Month of June I was told give them 14 days to redo checks and that's there procedure. I did that and each week told something different or we are sending your claim to proper department to put rush on. They are not allowed to give information on department that write checks. Something is very wrong here and I cannot get truth about anything. This company need audit. Something is very wrong. Most times I speak with representatives I jamacia and can't understand them. Often I have asked them to transfer me american in USA. Alex trebec represents a company that is dishonest.

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#2 Consumer Comment

Colonial penn

AUTHOR: didyouknow - (USA)

POSTED: Thursday, September 22, 2016

Beware everyone.  First off they have a 2 yr window.  okay so that means they have the right to contest the policies depending on what it is. My dad actually applied two different times from what I found out.  He applied back in 1999-2001 in that time frame.

the second time he was accepted Jan 15,2015.  Around that time frame.  There apparently is no small fine print.  My dad must have believed everything that he was hearing and went for a $50k policy.

He passed away on Valentines day.  Well of course they will give their grievance to the families.  My mom which me, her and my sister are coping over on the death of my dad we went to a lawyer and the lawyer stated we really can't do anything about it. However what was the result before he was accepted in the policy.  Well when I called to get that info they send the same thing in the mail.  HUH.  But wait so what about the $5200 premium plus interest?   So if we cash that money in than we accept the money and the policy.

I guess I will be calling in the insurance commission.  Please everyone don't buy anything from this company.  Always ask a million questions.  Further more there are other companies who will work something out and help pay for a funeral. 

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#1 Author of original report

Colonial Penn life insurance/answer

AUTHOR: - ()

POSTED: Tuesday, July 12, 2016

 Colonial just phoned me and I finally have answers to lost checks. Isn't it amazing when right person speak with you. I understand procedure now, the representative broke it down to me and I understand. So thank you colonial Penn for sharing information that truly makes sense.

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