Colonial Van Lines Rip-off Braintree, Massachusetts

I was contacted by CVL upper management at least 3 times after I wrote my complaint.  They went over my paperwork and have come to the conclusion that a mistake was made and apologized and promised that they are in the process of resolving this issue to my satisfaction.
 
I must say that they did seem genuinely concerned.  It is not often that a company will take the time to review a complaint and graciously correct the mistake.  For that I must assume that my assessment of them may have been hasty.

If they keep their word then I am satisfied and a happy guy.

 
Dear Sir/Madam:


Thank you for choosing Colonial Van Lines as service provider for your recent relocation. Our team at Colonial Van Lines has reviewed your posting and we regret to hear of your dissatisfaction and displeasure with our company. We are always working diligently to ensure that our customers are satisfied with the services provided and as we know not all our moves will go as planned, however we make genuine attempts in rectifying any issues that may arise resulting in ultimately tainting your judgment of Colonial Van Lines. Unfortunately this has been the case with you and we would definitely like the opportunity to address your issues and concerns.


We urge you to contact our office with any additional information that will assist us so we can take a closer look at your account. We can resolve this pressing matter if you would kindly provide us with your name or job # ID. Please call us at 1-855-820-6916 and we will handle your case.

Sincerely,



The Office of the President