Report: #1378978

Complaint Review: Ripoff Report | Colorado Surgical Center & Hair Institute TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. For almost three decades, the Denver hair transplant experts at Colorado Surgical Center & Hair Institute assisted thousands of clients restore their scalp and facial hair. Colorado Surgical Center & Hair Institute goal is for clients to receive the hair transplant that is most beneficial for them, and their hair back for life.

  • Submitted: Tue, June 13, 2017
  • Updated: Sat, December 30, 2017
  • Reported By: Justin D — Denver Colorado USA
  • Colorado Surgical Center & Hair Institute TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. For almost three decades, the Denver hair transplant experts at Colorado Surgical Center & Hair Institute assisted thousands of clients restore their scalp and facial hair. Colorado Surgical Center & Hair Institute goal is for clients to receive the hair transplant that is most beneficial for them, and their hair back for life.
    9220 Kimmer Drive Suite 230
    Lonestree, Colorado
    USA

Colorado Surgical Center & Hair Institute TRUSTED BUSINESS REVIEW: Colorado Surgical Center & Hair Institute is dedicated to ensure their customers experience the very best in hair transplant. Colorado Surgical Center & Hair Institute offers many options to hair transplant making sure clients are completely satisfied.
*UPDATE: Colorado Surgical Center & Hair Institute pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Colorado Surgical Center & Hair Institute recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Colorado Surgical Center & Hair Institute for its full commitment to quality customer service.

Ripoff Report's discussions with Colorado Surgical Center & Hair Institute have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Colorado Surgical Center & Hair Institute listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Director, Chris McTyre wants all patients to know, that we practice a safe and sterile procedure. And work together with the patient to give he/she the results they expect from our clinic.

Colorado Surgical Center is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Chris Mctyre during an onsite inspection held by a third party verification company with no biases toward Colorado Surgical Center & Hair Institute.

Colorado Surgical Center & Hair Institute specialize in hair transplant surgery, and other hair transplant services including: natural follicular hair grafting, eyebrow reconstruction, and facial hair reconstruction. Chris McTyre went on to state the following about his company, "our specialty is hair restoration surgery. We just always want to be part of the gold standard, and on the cutting edge."



Leads for Colorado Surgical Center & Hair Institute are obtained through the information provided on their website. Once a patient has expressed interest in their services they will meet with the highly experience staff to assess the needs of the patient. During this assessment Colorado Surgical Center & Hair Institute will let the patient know what they can do for them, as well as a detailed explanation of the procedure.

CUSTOMER CARE & COMPLAINT RESOLUTION COLORADO SURGICAL CENTER

During the onsite interview Mr. McTyre was asked to describe a situation where a patient was not satisfied with the level of service they received. Mr. McTyre expressed that the most common complaint received is wishing that their hair was thicker. During the initial consultation it is always expressed that there may need to be several treatments in order to obtain the amount of hair the patient desires, "we will still do the procedure over one time. No extra fee."

When asked to comment on the complaints posted on Ripoff Report's website Mr. McTyre expressed, "we've tried everything to make him happy." A patient from Utah came to Colorado Surgical Center & Hair to have a procedure performed. This patient already had scaring on his head due to a past surgery that was performed in his youth. The procedure was performed with no complications, and the patient went home with the knowledge of how to appropriately take care of the treated area. While the patient was home Necrosis developed on the treated area due to, "improper cleaning." Roughly a year later the patient asked for a refund, and Colorado complied by submitted him a series of checks over three months. Roughly one year after the checks were issued the patient was upset because he could not cash them. This was not due to a lack of funds, but because the checks were not cashed within a timely manner. The doctor who performed the original procedure offered to do another procedure for free but, "he refused all help from both doctors." Colorado Surgical Center & Hair Institute is accredited through the Better Business Bureau, in addition to staying up on the latest medical advances through attending the International Society of Hair Restorations and Surgeons.

Colorado Surgical Center & Hair Institute is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. McTyre stated, "It's important to us that potential patients and current patients know that we do stand behind our word...it's important that they know that we do stand behind the work and will work with them to solve these problems."



COLORADO SURGICAL CENTER - TESTIMONIALS

Hey Doc, just wanted you to know my hairline filled in quite nicely. I'd like to thank you and the other surgeons again. I was a bit paranoid at first, sorry about that, but I'm happy with the results. – Brandon

Very happy with my eyebrows after the procedure. No more penciling in! - C.B.

Hi Chris,

Just wanted to thank you for everything. You made it so easy to finally take care of an issue I'd been concerned about for a long time. And you were incredibly kind and helpful with the problems I faced with financing. So again, thank you.- Jacob S.

Hey guys,

I just wanted to say thanks! To everyone at the Surgical Center & Hair Institute. Thanks to Catherine, Chona, Dr. Boland, and Chris for all your hard work in reconstructing my hair and self-esteem along with it. I really appreciate it, and will direct anyone I talk to that is interested to your clinic. – Turhan



COLORADO SURGICAL CENTER STATEMENTS FROM JAMES BOLAND M.D.

" Dr. Boland wants all new prospective patients to know, that he's always working, studying, researching, etc....to ensure that we give you the cutting edge and all the new technology available, to give you the best hair transplant in the business.

Whether you want your procedure to be FUT, or FUE, unlike other clinics, the price and the quality is the same.

Colorado Surgical Center & Hair Institute's Every day is a new and creative challenge for us, as no two hairlines are alike! With our love of the job, and experience, we can strive to ensure to make every patient happy. Colorado Surgical Center & Hair Institute takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "The great thing about coming to the Colorado Surgical Center & Hair Institute, is that you'll see the staff here treats this clinic like it was their own, which leads to great customer service, and surgical results."

Ripoff Report was pleased to learn that Colorado Surgical Center & Hair Institute's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM COLORADO SURGICAL CENTER

Colorado Surgical Center & Hair Institute recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Colorado Surgical Center & Hair Institute has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.



In summary, after our review, which included discussions with Chris McTyre, Director, Ripoff Report is convinced that Colorado Surgical Center & Hair Institute is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Colorado Surgical Center & Hair Institute meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.



Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Colorado Surgical Center & Hair Institute Lonestree Colorado

I had a previous scar reduction with Dr Ray at this clinic and was incredibly happy.

I emailed Chris McTyre and schedule another visit only with Dr Ray.  Chris McTyre agreed assured me Dr. Ray would be doing the procedure.  

Day of the surgurey, while I was under valium medication and my head numb.  Chris McTyre said Dr. Ray was not going to be here, he was let go a while ago, but Dr Rays former assistant would do the scar reduction.

I now have a scar 5x larger then when I came in.  

I reached out to other component doctors and they told me that it was a incredibly large scar, and it would take several procedures to possibly undo it.   About 5k

Spoke with the clinic and ask for compensation to help with this procedure.  They refused, said I would have to sue the doctor who gave me this scar.  I replied I didn't choose the doctor, that the clinic switched out the doctor last minute and I would never have agreed to do the surgurey had I known Dr Ray was not going to be there.  

Chris McTyree said I could come back and get another scar reduction for free with the same doctor who gave me this 5x larger scar.  That is completely ridicious.  Why would I agree to the same doctor buthering my head twice? 

In additonal to compensation to get the scar repaired, I also ask Chris McTyre to for a full refund from the clinic.  

I never would have agreed to this procedure if Dr Ray was not going to be there.  This Clinic new full well Dr Ray was not going to be there, and waiting till I was medicated to tell me.  This scar is the direct result of a inexperienced person who I never agreed to work with.  

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