Columbia House lack of customer service, unauthorized charges New York New York

I was a member with Columbia House several years ago and got seriously screwed over by them (product never shipped, overcharged, payments taken out of my bank account without my authorization, etc). After a couple of years I decided to give them another chance -- big mistake. Now they send the Directors Selection (even though I declined it online), charging me a late fee when I only just got the shipment 2 days ago (this just happened - got the package on 9/20, I called them today, 9/22, and the telephone tree informs me I owe $3.00 more than what was on the statement in the box! I DON'T THINK SO!!). I work in the Fraud Dept for a large international bank and see claims against this company on a regular basis. You use to be able to get a live person by selecting 'cancel' in the telephone tree but they've apparently changed that.

I just looked up their info, so I can provide everyone with the Corporate address and phone number, and it says they employ 2700 people....I'd sure like to know where because it's not in their customer service department!!!
And now their US site isn't working....the Canadian one is but I can't log in through it.

Here is their contact info:

Columbia House Corporate Headquarters
1 Penn Plaza
250 W 34th St., 5th Floor
New York, NY 10119

212-287-0081

President/CEO -- Stuart Goldfarb
Exec VP/CFO -- Fred Christensen
Exec VP Marketing -- Sharon Siegel
Exec VP/Legal & Busn Affairs -- Clif Knight

I plan on sending certified letters to each of these people to let them know just how badly they suck. They probably won't make it past the personal assistants but it'll make me feel better and I'll have it on record when this gets legal.

Good luck everyone.

Celia
Queen Creek, Arizona
U.S.A.