Comcast Cable ripoff scam Aberdeen Maryland

First off Sherry if you would take the time to look at this site alittle closer you would see that Comcast only has 97 complaints filed. And direct tv.dish Network and other SAT providers have 521 complaints filed. So actually this shows the complete opposite of what you are trying to push over on us. I am a field Comm Tech 3 for comcast and at our office we switch over about 65 people a week back to cable from satillite services. It's just a fact that cable can do alot more than SAT services can. And now for Jose you seem to be under the impression that a reconnect and a disconnect can be done at the central office. Well Jose you are wrong, when someone calls in to be reconnected or you are getting disconnected because you didn't pay your bill a tech has to go out and physically connect or disconnect the services. There is no such thing as the Proverbial Switch in cable systems.

A few years ago in Portland I was with AT&T who later became comcast. I had both cable tv and high speed internet. After a job loss I had to let the cable tv go but I managed to pay for the internet. After about 3 months my internet was shut off as comcast claimed that I had not made a payment on the internet in 2 months and that I had not made a payment on the tv in over 4 months. I even turned in my converter box when I shut off the cable tv. I contacted comcast and told them that they were making a mistake that I did not have cable tv and my internet bill was maybe a month behind if that. I also told them that since I used my debit card to pay my tv bill I could show them that their records were incorrect. Then I let them know that I did not have cable tv so I could not be behind on it at all. First they claimed that their records were correct and they would not accept my debit card reciepts or even their reciepts.

They then claimed that even though I turned the box in because the cable had not been disconnected from my house I was responsable for the monthly charges at the full price (I had all the channels). I disagreed and asked them if that was true how was I still supposed to have the internet. I was never given an answer and the final outcome was that I owed them somewhere arund 320. They later raised the amount and charged me for my modem which I had already bought from them when they were AT&T.
I wish I had known about this site then.
Ted

Full disclosure; I was an employee at the PG County branch a couple of years back...as a troubleshooting rep at the call center. I am quite familiar with these types of situations. The problem is not with the call center, for there's only so much they can do once you've called them, and the task is set. The problem comes from the people who Comcast contracts to go out and do the reconnects. I don't know how many times I got that call in the time I've worked there. And, of course, like any service, they expect customers to pay on time. What business with a model of billing such as theirs (or credit cards and utilites) would not expect that?

The frustration, however, is evident, in that you were not provided a promised service, regardless of whether or not you paid your bill. If you really feel that this is an issue that needs to be adressed, you need to contact the county commission who oversees the cable franchising. Contacting this site is helpful to vent, but much in the manner of trying to contact the FCC, it accomplishes little. The County Commission is where you need to go to "vindicate your rights", as you put it, for cable service or lack thereof.

And the best way to ensure that stuff like this doesn't happen is to, of course, pay the bill on time, every time. Read the billing staement, too. If you think something's wrong, or that you're paying too much for a particular service, call cust. service and demand that the services are reduced or taken off your service as soon as possible. This is the best way that you can keep the costs inline, and not have to worry about the disconnect tech crapola that afflicts many customers. They might give you 90 days to pay; I'd say, pay within 45-60 days, or pay some increment of it within that time period until you can pay it off in full.

Pay your bill on time! Then you will not be shut off. Take the stub that comes with the bill, write out a check or money order, put them both in the envelope (that's right, they GIVE you an envelope), seal the envelope, put a stamp & your return address on it, put it in the mailbox, & the mailman will WHISK it away to the company. Of course, to avoid problems, you cannot wait for 3 of these bills to pile up before you take the above mentioned steps. You have to do this: are you ready? are you sure? okay.........

EVERY MONTH!!!!

Ok Jose, So the people in the command center dont have to be paid??? you are taking them away from other jobs to take care of you, when they could be helping others that have legitimate problems, hence our bills go up. You want to talk about CONTRACTS!!!!!! You broke your contract first by not paying your bill on time. but yet scream foul when they dont do what you want, right now!!!!! there are plenty of thing to angry be about cable companies, but this is rediculous. Pay your bills on time, and then scream if they break the rules.

John and the other guy I am so happy that you two are filthy rich and are never late on your bills. Some of us, however, are late from time to time. You mention that the reconnect fee cost the rest of us money, that is a load of crap. In order to disconnect/reconnect your service no tech in needed, that can all be done from the service center. This means that it does not cost you squat. Secondly, if a company promises to have service reconnected then that's when it should be reconnected, not when they feel like it. You know they are charging you the SECOND that the reconnect order is placed, so any time in between there is money that the customer is wasting. I do agree that those kids should not be watching TV all day though (if that's the case).

If the contract has a grace period and you refuse to follow it and discontinue service, have rude and incompetent reps then you will go out of business and face a class action lawsuit! This is why Direct TV is stomping Comcast! Look at these complaints! There are FAR more complaints about Comcast and Direct TV!

If the contract has a grace period and you refuse to follow it and discontinue service, have rude and incompetent reps then you will go out of business and face a class action lawsuit! This is why Direct TV is stomping Comcast! Look at these complaints! There are FAR more complaints about Comcast and Direct TV!

If the contract has a grace period and you refuse to follow it and discontinue service, have rude and incompetent reps then you will go out of business and face a class action lawsuit! This is why Direct TV is stomping Comcast! Look at these complaints! There are FAR more complaints about Comcast and Direct TV!

If the contract has a grace period and you refuse to follow it and discontinue service, have rude and incompetent reps then you will go out of business and face a class action lawsuit! This is why Direct TV is stomping Comcast! Look at these complaints! There are FAR more complaints about Comcast and Direct TV!

Would you give your employer a grace period if they didn't give you your paycheck on time? I'm sure you would not hesitate to take action immediately if you did not get paid. What's good for the goose is good for the gander, and you are an expensive non-prioity who makes other people's cable bills expensive by not paying your bill on time. Every time a cable company has to disconnect and reconnect you for paying late, it makes EVERYONE'S bill more expensive.

...I suggest paying your bill on time, and maybe investing in a VCR or DVD player, as well as some good old fashoined books to read for these kids.

Technically You have 3 months to pay for your bill until service is disconnected. 92 days to be exact. This is more time than any other company out there will give you to pay your bill. It is your resposibility to pay your bills not the company's.

Secondly.... IF your running a daycare tv should not be so important maybe you should interact with the kids play games, stories ect... Your getting paid to do that.