Complaint Review: Comcast -
- Comcast United States
- Category: Internet Service Providers
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I made a promise to pay for July 21st. On July 20th, I made that payment as agreed, one day early. Then on the 21st they processed and additional payment. When I called to get this resolved they said that additional payment was put towards the bill due on August 2nd and my account is not showing a credit, therefore, can not be refunded. I spoke withba few different people at Comcast. They told me to dispute it with the bank, which I did. But now several other payments I made through my bank now have over draft fees attached. When i told Comcast this all they offered was 6 minths of free movie channels(which I turned down) and said "Unfortunately, we cannot refund the extra charge. Your bill is now officially caught up though, so you won't have to worry about being behind on your bill.-Alexandra" My bank account is $133 negative simply due to over draft fees.
This report was posted on Ripoff Report on 07/24/2018 01:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comcast/comcast-took-an-unauthorized-payment-nationwide-1453202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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