Comcast Bandwidth Capping Internet, Internet

Oh yes, the 'bandwidth usage meter'isn't even visible or accessible on the Comcast site under any
heading including Home, Account & Bill, Users and Settings, Alerts, Help, etc. They don't make it clear to their customers about these matters because people might be less inclined to subscribe. i.e. Your son can't use the Xbox-- it takes too much bandwidth to update games and download music. I cannot find any email address to
contact customer support on the website. It's hidden behind veils of javascript forums. They apparently don't want emails from their own customers or input from subscribers. I read on Rick Germano's (Head of Customer Relations) blog that Comcast spent $2 billion on customer relations. If they did that, why can't I find a customer
support email address that I can make use of instead of some web form that might not work with my browser? IF they can afford $2 billion in customer service, they can definitely serve internet without bandwidth caps.
While using their service, on Google, I click on links to contact Customer Support and on both of my computers it says Connection Reset I cannot find one email to contact customer support. I look all over the websites. To even access their business internet page, I encounter the same errors.

250GB is a retarded limit, simply put. When I read it isn't just downloads, it's both up and downstream bandwidth. The technician said it was DOWNLOAD ONLY. First, I ask the guy who sent the installation team and he didn't know anything about the services he was pushing. They're dumb sales men.. The people working for them probably get incentives to push stuff that people don't want or need upon new and current customers. I got this response while calling for a simple cable modem reset. You don't have phone service. They tried to push
their other products onto me like a subservient minion. That isn't a company that cares for the customer. It's a company that cares about profit and screwing the people at the bottom of their sales pyramid. A pyramid is no better than it's foundation. The top is supported by the layers underneath. They should call their Xfinity residential plans Xfinity bandwidth n**i plans. I have felt compelled to write this.

Reading through the internet, I found the following post

Comcast should not limit or cap bandwidth, as you have a bandwidth limit per account and it doesn't matter if there is one or 500 people using that line as you cannot exceed your ALLOWED bandwidth. Providing that the engineers did their job correctly and the company (ISP provider) hasn't oversold their system. If that is true then there would be no ill effect on others in your shared tree. The problem is they over sell what they are capable of providing and of course lie about the service you are supposed to have, then they turn it around that those d**n
downloaders are taking all of your service it's their fault for using what is provided to them, when in fact the ISP is not doing their job. This is normal standard business these days, they keep lying and we keep paying more.

From original post: (included if this Update post removes my prior post) From a concerned Comcast customer:

To Comcast about Bandwidth Capping  Until you remove the caps on your bandwidth, everyone should have to call your company CON-cast!  if somebody buys an internet connection called Xfinity, there should be no bandwidth caps or limitations. I  asked about these matters when the install guy came, and he called his superior about this topic. Your sales "professionals" don't know anything about internet. You should offer training! THey said that the cap was download only! Yet once I read your site, it said that it is for both streams combined. This is confusing and sketchy marketing. There are no one-size-fits-all sneakers. All of your residential plans include this ridiculous limitation. Your business grade service is relatively too expensive to install and maintain for people such as myself. I download updates to my operating system software and sometimes it can take hours. Other times I distribute my legitimate torrent files that can be up to 5GB In size... IF people download GNU/Linux DVDs (an operating system
alternative to windows) from a torrent, it is not only legal, but, free (as in food and freedom), and neighborly to share! IF 50 people download the file, the bandwidth cap is reached immediately. If I get a notice from Comcast, I will immediately resort to going on websites such as rip-off report and make sure that the policy is exposed to
the public in a much more clear fashion. It is a severe threat to terminate somebody's connection to the internet for a 'bandwidth infraction'. Why have that limit? Too hard to track and sell your user's connection and usage information to the government or third parties?

Your marketing schemes think the average computer user is dumb and that they don't understand what you
are doing. I will highly publicize this and call up political representatives, the FCC, EFF and make it known that companies should make it blatantly clear what their limits are! You will never again be able to call it Xfinity! Verizon is right across the street and they have no bandwidth caps or limitations on their service and throughput. SOPA and PIPA protests were just the beginning to put an end to internet tyranny by corporations and governments. It is anticompetitive to offer unusual bandwidth caps in a generation of people that frequent media sites such as Youtube and other such bandwidth consuming franchises. Once your bandwidth throttling (of
torrents and other data) was exposed to the public, the FCC took Comcast to court. Even though they lost, it does not mean that they will again if they attempt to impose net neutrality legislation from infractions such at bandwidth capping instead of throttling.

Instead of using bandwidth notation, you should say clearly to customers, it's 15 megabits (not BYTES) a
second not 15mbps. This way the customer can understand what you are talking about. 1.875 megabytes per second. That is ridiculously fast for the every day user of the internet. This goes without saying that modern technological thresholds peak at about 100-1000MBps. Verizon is working hard to develop a platform in which residential users can get speeds of up to 100Mbps download. Also with cloud computing, home users are more inclined to run their own servers. I laud your company for the fact that there are no restrictions on which ports may be used after the Torrent issue was raised a long while ago. Listen to your customers and your business will fare well for longer times than other companies. Attempt to subjugate them to undue policies and silence them.. You lose them. It's true many are addicted to convenience and don't like the effort it might take to switch
providers, but they may be displeased overall. Use Google to search for "Comcast bandwidth caps" and see for yourself the expressed opinions of your customer base! You will find more than just disgruntled customers, but an array of intellectuals and artists that oppose this bizarre limitation. The only ones not to oppose undue legislation are lawyers. They financially thrive off of conflict. Let us break the chains of ignorance and share freely and
openly as ones who love our neighbors as ourselves.

Who cares if people make "illegal" copies of software? There are no lost revenues in software and music that is
copied if the end user would not pay for the software to begin with. In fact it's good advertising. Technologies such as VCR and Tivo were violently opposed when first released by media giants, but in fact now such companies are supporting their use. I don't put invisible chains on anything I give to others in the real world, saying you can only use this piece of plywood to make a boat, but not a house. That plywood company would go right out of business. Your company does the same type of thing, except in a very sneaky way that is in the fine print
of a signed contract. Copyright is outdated (currently restricting true lasting innovation and enlightenment for our human species as a whole) and intellectual ownership is a childish idea in a generation of vast fluid local and international communication. Let the media w***e giants be damned and let the purchasers have the right to do
with what they bought as they please.

Your company may esteem your residential customers of being of lower worth than businesses, but the truth is, every resident may be a business owner. Love all lest the king be concealed. Consider, Now the $720 a year that I am currently subscribed to paying your company each year may not amount to much. if your policies agitate even one potential customer with these undue business practices of concealing caps and limitations that you claim is so the service can be fast, he may speak to your current customers and potential customers and inform them of these unjust limitations and get 100-1000 people to choose to take their business elsewhere. Say for each of these 100 to 1000 people, 20 more become disinterested. Especially in the era of instantaneous social communication over platforms such as twitter and Facebook (news flys), you lose 2,000 to 20,000 potential customers at 60 dollars a month. This equates to $1,444,000 to $14,440,000 in lost potential revenue. Bad business practices endanger future sales, no matter how convenient your current service platform might be. I am blogging this entry right now. Fortunately if I am mailed a letter about excessive bandwidth use, I am entitled to get my money back. I will take it back and take my business elsewhere in the event I receive such a letter. I noticed that my router says I used 400GB of data transfer (in 21 days) to and from the internet. Why should people have to give an account to you for what kind of services they have used? This is a severe violation
of customer privacy. The customer is always right when it comes to exposing ill intent in companies. To have to think about how much bandwidth you are using each month can keep a person paralyzed and paranoid, especially if they like to run an open wifi access point when their friends come over with their computers and download from
iTunes, etc.

Sorry Jake, but you can't download the music you purchased onto your device! My _BANDWITH CAP_ is like a
HANDI CAP that makes it so I can't do things without fear of corporate reprisal! It retards online movement and flow! That is what bandwidth caps are... Retarded! Instead of offering slow throttled internet, you have offered something akin to a month rental of a Ferrari that can go real fast but it can only go from New York to New
Jersey with no return ticket. You can't ride for the sheer joy of riding. You have to be paranoid about having used it for a long distance. OH my the road nazis are going to notice that I went too far! The car looks beautiful and cool from the outside, until you notice the fine print in the contract and meet the road nazis at comcast that complain you used the car too much. If you were to turn off somebody's internet service (i.e. freeze the car while somebody is driving it) (instead of mailing them after they payed their monthly due) at the moment they crossed the cap, I am certain you would lose hundreds of thousands if not millions of customers overnight.

Instead of increasing your carrying capacities by buying new technologies to balance loads of data coming
through, you choose to make people only use the internet less. Any good ISP knows that the more the product is used, the more the user will like the provider of the product. What comcast does is an evasion of innovation.

It costs you little to nothing to turn on some computers and routers, and let cables do the work for you
while you rake in cash for the said bandwidth. Make it so the customers can make full use of expansive technologies and they will love you and your service! (words these companies use for people such as you and I, _consumers_ and _users_ (much like a drug dealer might consider their customers to be)   Plan Blast 15mbps download and 5mbps upload  I calculated that if I used the full bandwidth of the connection constantly for 24 hours per 30 days the maximum transfer I can download for my current plan is 15mbps(1.875MBytes/s) x 60 seconds x 60 minutes x 24 hours x 30 days, a whopping 38,880,000,000,000 bits (4.86TB TeraBYTES!) of data-- .
That The limitation is absurd! You are only giving me 1/19.44 the maximum amount of what is offered (if it weren't capped) for a month!

And that is only for DOWNLOADS! I can sit here and calculate the uploads, but it would be time consuming.
A three strikes you're out policy is in place for this retarded bandwidth cap. If I make use of a connection
that I pay for above a certain point, I get cut off from the Internet. This is truly a fool's errand. Either remove the cap or cease to call the service Xfinity (sounding like infinity)  After reading this, I hope you will take the aforesaid into deep consideration. It is a bad economic decision to limit anyone or anything in an artificial manner. People
will buy other services. The FCC has at least opened the way for competitive cable and internet services-- that users may choose between providers. For this I am grateful!