Comcast Bait and Switch with Comcast Chicago Nationwide

Dhruv > Hello RYAN, Thank you for contacting Comcast Live Chat Support. My name is Dhruv. Please give me one moment to review your information.

Dhruv > I see you are interested in adding Comcast services. It's my pleasure to process your order and answer any questions you may have. How are you doing today?

RYAN > I think we are good, the change is service is desired, etc - no other services (tv/phone) are desired at this time. TY

RYAN > I will await a service tech on Monday, April 7th

RYAN > is there anything else we need to cover before ending this chat?

Dhruv > Sure, Ryan , no need to worry I will do my best for you.

RYAN > ok - please submit the order for Extreme 105 Internet Only service and that will work

Dhruv > Ryan, I see that you are interested in our Extreme 105 at

RYAN > the address, etc - on the unit is all correct as this account is current

RYAN > you need only approve

Dhruv > Thank you for confirming.

Dhruv > That's a great value! It shouldn't take very long to process this order for you. I'll be asking you just a few questions to make sure you get the best deal.

Dhruv > After I complete your order, we will go over all of the charges and the installation process to make sure you don't have any questions.Sound good?

RYAN > I understand the charges completely

RYAN > $39.95 installation

RYAN > and $89.99 monthly for the promo

RYAN > I want no other deal/services

Dhruv > Wonderful!

Dhruv > For verification of the account, could you please verify the last 4 digits of the Social Security Number on the account?

RYAN > 

Dhruv > Thank you for providing the social security number.

Dhruv > I would like to inform you that as the installation charge you have selected $39.95 is for services install charge, to install the Extreme 105 installation is $50.

Dhruv > You have opened a window for Comcast Support and I don't want to miss an opportunity to support you.  Are we still connected?

RYAN > so $89.95 installation?

Dhruv > No installation is $50.

RYAN > I'm reading very clearly $39.95 one time charge for extreme 105 and $89.95 monthly

RYAN > so why is it different then what is advertised

Dhruv > Package price is $89.99/mo for first 12 months and one time installation is charge is $50 instead of $39.95.

RYAN > why?

RYAN > why is it different then the price advertised

RYAN > I have an order here that clearly states $39.95 and $89.99

RYAN > now you are informing me of some magical change

RYAN > which of course is in your companies favor

RYAN > just process the order as advertised

Dhruv > I apologize for the same, however, $39.95 installation is for service install To install Extreme 105 the installation is $249.95, however for you it is $50.

RYAN > it says right here $39.95

RYAN > now you act like your doing me a favor making it $50 from $249? this is like mafia

Dhruv > Ryan, Extreme 105 installation is $249.95, and to make it $50 I will raise a ticket for you to our support team.

RYAN > if you want to charge $50 then make that reflect what you advertise

RYAN > but don't raise the price then act like it's a favor because your discounting it from another imaginary number

RYAN > what is your first and last name

RYAN > as well as position with teh company

Dhruv > Ryan, seriously it is for $249.95 if you don't belive it you call to our toll free number they will also say it is for $249.95.

Dhruv > I apologize we don't have rights to provide you the such information, My first name is Dhruv.

RYAN > do you have an employee ID

RYAN > this is for the FTC complaint

RYAN > for deceptive marketing

RYAN > I will pay the $50 as I have no choice, however I will make sure to lodge a complaint with the federal trade commission

Dhruv > Ryan, If you wish to get a copy of this transcript, you can do so by clicking the "Transcript" button. You will have the option to print this information.

RYAN > you may note to your supervisor that FTC complaint 52569919 has been filed

RYAN > please process the order for $50 since I have no choice and consider a position where you don't have to lie/deceive people for a living, might as well be a criminal

Dhruv > Sure.

Dhruv > I have set the install date as per your request on 04/07/2014 between 10A-12P.

RYAN > are we completed at this point?

Dhruv > Yes, I have added Extreme 105 for $89.99/mo for first 12 months and I will raise a ticket for you to make the install charge for $50.

Dhruv > Your satisfaction is my priority. Is there anything else I can assist you with?  I am more than glad to help you out further.

RYAN > oh wait - so your charing me $250?

RYAN > not $50?

RYAN > *charging

RYAN > and I have to now rely on a "ticket" that I have no visibility to to make it $50?

Dhruv > No it will $50 not $250.

RYAN > ok

Dhruv > Thank you.

Dhruv > If you need assistance in the future, please do not hesitate to chat with us (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at customer.comcast.com/help-and-support/ to help you solve many issues on your own.

Dhruv > Bye! Have a great and fruitful time ahead. Take care.

Dhruv > You may now click the "END SESSION" button to properly close our chat.

Dhruv > Analyst has closed chat and left the room