Complaint Review: Cornerstone Appliance Training LLC. - Arlington TN
Cornerstone Appliance Training LLC. advertising a self paced online course with a certification, then when requesting the exam for certification refuses to honor it Arlington TN Tennessee
*Author of original report: RE
*Author of original report: comment
*REBUTTAL Owner of company: Cornerstone Appliance Training LLC - Certification
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In December of 2017 i purchased an online course from cornerstone appliance repair training for $800.00. i made the purchase based on it offered a certification and what was said on the site for taking the final exam to get the certification, all of the requirements were met to take the final exam, it took 5 or 6 emails to get a response from them to get the information to take the exam. i was then told something other than what his website states about the requirments to take the exams. I sent him pictures of what his site states, 4 days later no response, i then sent him another email stating that i will go else where to take the test and get the certification and that his course was useless with out the paper, and that i was done playing his games and he could just go ahead and refund my money, as of today no refund.
Below i will show you what the website says then i will post the actuall email they sent me.
FROM THE CORNERSTONE SITE
Cornerstone Appliance Training Certification Requirements
At Cornerstone Appliance Training (CAT) you will develop your repair skills with Our Appliance Repair Training Course. Our program will cover how to make both major and minor repairs of all Major Residential Appliances. With CATC, you train at home and at a pace that's right for you, and you can complete the Fundamentals of Appliances Course in as little as 1 to 3 months!
Our Appliance Training Course has 8 Modules (Step Videos & Course Materials), at the end of each Training Module is a Practice Exam. The Practice Exams are designed to reiterate what you have learn in that specific module, to ensure you have grasped the information.
If you want to receive our Certification Certificate from Cornerstone Appliance Training, then you must achieve an 80% or higher on all of your chapter quizzes.
Upon completion of the CAT Program or One of our Training Course(s) you will be given a Final Exam (80+ Questions). You must score a 90% or higher to receive the CAT Graduate Appliance Training Certificate of Completion for your respective course or membership.
We offer a Certification Certificate for the following:
Professional Business Bundle
Fundamentals Training Course
Refrigerator Training Course
Advanced Appliance Troubleshooting Course
Business Management Course
Cornerstone Appliance requires our students to have been a member of the CAT for 60 days before taking the Appliance Certification Final Exam. You will be given 2 chances within 60 days to retake the exam, if you fail on your first attempt.
Anyone that fails to meet the 90% achievement on the final exam, will be required to wait 90 days before retaking the Certification Exam.
However, any student that desire to take the test in 30 days (determined on a case by case basis), can send a request to Cornerstone Appliance Training. We will look at the practice exams results of your practice test since you have been a member.
The Following is cornerstones statement by email.
Our POLICY for ALL students that were NEW/BEGINNERS to the Appliance Repair Industry. My partner and I decided that we did not want to hand out Cornerstone Appliance Training Certification Certificates like candy!!
After being in this field for over 11 years and training several local beginners. It is IMPOSSIBLE to learn this ENTIRE field in a month to 3 months... Period!!
That is why initially we required the 6 MONTHS waiting period before taking Cornerstone Appliance Training Certification to ensure that ANY student that received our Certification was Professional and a Very Competent Appliance Technician.
You and I talked about this and you had NO problem with it until lately. For the LAST TIME!! You will receive an email with your opportunity to take the Certification Exam. If you decide not to take it that's up to you.
We have provided EVERYTHING that you signed up for in November 2017... Period! Your and all the other students 6 month waiting period is May 2018.
So now you can see that his statement in his email is far different than what he says on his website.
he had no interest in hornoring this exam until i demanded a refund then he demaneds that i now take his exam, there was always a problem after he denied the exam on myt first request and he changed the rules, but yet he has no mention of this on his site. He also Stated in another email that the 6 month waiting period was on his web site as of today, it is no where to be found. I would highly recomend to stay away fromn this guy and his courses you may be the next to out of 800.00 dollars and only get videos and a service manule.
This report was posted on Ripoff Report on 05/13/2018 07:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cornerstone-appliance-training-llc/arlington-tn-38002/cornerstone-appliance-training-llc-advertising-a-self-paced-online-course-with-a-certific-1442737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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