Correctional Billing Services ripoff Selma Alabama

The CBS systems are more than likely giving you the "No features allowed on phone" message because you've got CALL FORWARDING - which is a feature on your phone. The system detects it and cuts the call off.. as it will do if someone beeps through on the other line. The systems are delicate for a reason - the person is in a facility and certain precautions are needed in order to maintain a level of security.

If you don't want the calls to drop, remove all features from your phone and use a landline.

I'm sorry for firing off at you. That was not my intentions. I'm just so upset over this bull crap! Bad enough my man is in there. And I have to tote to whole load by myself. I did read your entire post. Guess I've been being treated like just another phone call, I pasted you off as, just another screen to "SCREAM" at. I do apoloize. And thank you for taking to time to pass your advice.

but somehow it did not get posted.

Yes, Kellie..I have been in the Telecommunications field for 27 yrs and do know when a cell call gets dropped, it just goes dead. However, CBS is going to use the fact that the number dialed is a cell number every time to deny you a credit. Even if you forward your cell phone to a landline, they still show that the number dialed was a cell. I was trying to help you obtain credits from CBS and all you did was fire back at me in some venomous new post.

If you had bothered to read my entire post, you would have seen that I, and much of the Telecommunications world, think CBS is a predatory firm that provides poor service for a high price. They do it because they can. If someone in a correctional facility wants to speak to their family, they have no choice but to use CBS. They have no incentive to provide quality service.

So, if you want to continue paying for dropped calls, continue using a cell. They will deny you the credit everytime. (and yes, I understand you have to work during the day)

See report #2 filed first.
If your in the Telcommunications field, then you should very well know; when you loose signal, you just go dead, drop call, nothing, gone, over! Guess what not the case here. the case here is... RIP OFF!!! The calls don't just end. We both hear a recording.. "NO CUSTOM CALLING FEATURES AVAILBE". And as for landline, when I am at home I do have calls forwarded to landline. Calls are still ended. Just not as many.

And note on good side. 2 days after this report. 2 phones have been repaired. :)

I am in the Telecommunications field and have to agree with Correctional Billing as far as the dropped calls to a cell phone. There is no way for them to determine whether they dropped the call or the cell did. You can remain as still as a statue and still lose a cell call. If you want to guarantee getting a credit for dropped calls from them, use a landline.

That being said, I think Correctional Billing is one of the most predatory firms around. They have a (no pun intended) captive audience who have no choice but to use their service if they want to talk to their loved ones. Yes, these men and women are in jail but it's not them being hurt financially by this, it's their families.