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Report: #424997

Complaint Review: Costco, Sealy - Internet

  • Submitted:
  • Updated:
  • Reported By: Los Angeles California
  • Author Confirmed What's this?
  • Why?
  • Costco, Sealy Costco.com, Sealy.com Internet U.S.A.

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I received a Sealy Waterbrook mattress from Costco a month ago. It is still emitting an overpowering stench of chemicals, and I'm waking up with breathing difficulties and stinging eyes. The odor is so strong that you can smell it from the hall leading up to the bedroom. I contacted Costco, and they said that they will replace it with the identical mattress, which will likely outgas in the same way. I then contacted Sealy, and was cheerfully told by their customer service rep that these fumes were somehow desirable, like "a new car smell".

The vendor concedes that the foam used in the mattress may have been improperly cured, that the mattresses may have been wrapped immediately after construction, but are unprepared to do anything about it. I fear the long-term health consequences of exposure to this out-gassing, and find it unconscionable that these companies rush these products to the consumer without taking the time to properly cure the product so that it does not emit these chemicals into their consumer's homes.

Linda
Los Angeles, California
U.S.A.

This report was posted on Ripoff Report on 02/17/2009 09:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/costco-sealy/internet/costco-sealy-mattress-that-reeks-of-chemicals-internet-424997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Sealy Employee

AUTHOR: TruthTeller - (United States of America)

POSTED: Tuesday, April 05, 2011

There are no chemicals in Sealy Mattresses. The employee was just giving you an example when using the new car smell comparison. Some people hate the new car smell so its not desirable to all. You do have to let your mattress air out. The combined foams within the mattress do give off an odor but the odor does go away once it has been aired out.

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#1 Author of original report

Costco helps to resolve this problem

AUTHOR: Linda - (U.S.A.)

POSTED: Thursday, February 19, 2009

Costco has offered me a full refund, and to pick up the mattress. This is great customer service, and I wanted to add this satisfactory resoution to the problem described above. Thanks Costco. Now, if only Sealy had made a better product in the first place...

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