Report: #269744

Complaint Review: Cottman Transmission - Leesburg Virginia

  • Submitted:
  • Updated:
  • Reported By: Leesburg Virginia
  • Cottman Transmission 9 Fort Evans Rd Leesburg, Virginia U.S.A.

Cottman Transmission Price gouging and customer abandonment ripoff Leesburg Virginia

*UPDATE Employee: Un-reliable manager?

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My car's transmission went out Sunday evening. I had it towed to one of three Cottman's in my area. The next day they never called me. I called over there, and they already had looked at the car.

So, I was told the computer codes said the fluid got clogged somewhere, the cooler failed, it overheated, the torque converter went bad, and that the trans needs total rebuild. It is a Neon, and was quoted low of $1800, to high of $2500. I said no thanks, I'll pick it up, and my girlfriend had already bought a new Honda. The next day I call in the morning, and he (the shop manager) said he'll be there until 5pm.

I get there at 4pm. The shop is abandoned. I call the next day, and stop by the shop. Abandoned. I call and call. Nothing. I call another Cottman's shop nearby, and they say the shop in question is going under, and the Leesburg manager is flaky and shady, with work that is substandard.

The Leesburg shop qoutes are grossly inflated (e.g. $2400, other Cottman quote/repair was $600). The other shop said they had a bunch of the Leesburg vehicles moved over. I call the home office, and they say the owner/manager of the Leesburg shop had an emergency and had to leave.

Which story is true I don't know. I am taking my vehicle elsewhere. You would think if the manager had to leave, at least the employee's would be there, or a note would be on the door. Most of the cars where emptied out from the shop, and it appears to be more abandoned than anything. The Leesburg's shop reputation is questionable even within it's own franchise. That should tell you something.

Leesburg, Virginia

This report was posted on Ripoff Report on 08/23/2007 12:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cottman-transmission/leesburg-virginia-20175/cottman-transmission-price-gouging-and-customer-abandonment-ripoff-leesburg-virginia-269744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Un-reliable manager?

AUTHOR: Transguy - (U.S.A.)

POSTED: Monday, September 10, 2007
I'm sorry you had a bad employee experience. But $600 to rebuild ANY transmission is unrealistic, assuming that a rebuild was necessary.

Anyone who is installing a new cooler and torque converter only is doing you a disservice and wasting your money, as the trasmission if overheated will begin to fail eventually and you will ahve to get yet another torque converter.

Check it out with a reputable shop.

If you are near Pottstown, or Turtle Creek they will treat you well. There are other locations in your area that are excellent as well and have good owners, but I dont know the area well enough to guide you.

I hope the matter gets resolved to your satisfactoin, and my apologies that you were not treated well by that shop.
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