Credit One Bank i just barely activated my card yesterday and i was already charged a 75.00 dollar fee and i have not even used the d*mn thing, this bank does not even have a email address that i can contact them by las vegas, Nevada

I received my Capital One credit card and, after seeing the $75.00 annual fee and the extremely high interest rate, decided I didn't need our want their card that much. I decided to cancel. I read in the literature that the card can be cancelled by phone or in writing. I called the customer service department, which is not easy to access, and not once, but 3 times, I was told to call back in an hour, or call back in two hours, As my "claim could not be processed right now." So far, I have  not been able to cancel my account. I have  filed a complaint with the NV Better Business Bureau.

After I filed my chapter 7 bankruptcy I received  PRE-APPROVED credit card offers. One was from Capital One..the other Credit One. Hmmm, funny how it looks and almost sounds like Capital One a reputable company that has been in business for decades.  I was about ready to go on line and accept the pre-approved offer( which I did not ask for ; it was a solicitation) until I read the fine print.

I thought it was strange that Capital One would change their business practices to some of the same tactics that Premier bank is known for. Premier bank in my opinion is sketcy at best; they have all these fees such as activation fees, Membership fees, bend over and take it fees and the all mighty APR of 24% and up. When I went to type in the web address is when I caught the name difference..and it began my research and reviews. WOW! the reviews took me here.

As I was reading all the reviews I was so glad that I did my due dligence. I think that prepaid credit cards are much more efficent than pre-paying all the fees before you even get the card. I remember that a close friend told me that she actually received her Credit Card bill before receiving the card. The person who said that we need to read everything... is right. But why do they not make it in big bold letters ; as big as the credit line up to $1500.00. We are consumers not lawyers or investigators whom expect companies to be honest and use the trade as an honest representation. Instead they almost rely on the fact that most people do not read the fine print or the back of the offer.

If you have absolutely no affiliation with CreditOne, then I'm wondering why you would be defending them so vehemently and criticizing everyone in the process.

Yes, we were all stupid (and we are well aware of that now) for taking on this company's credit card and it is a stern lesson to us all to read thoroughly (and not just scan) the fine print in future.

However, you are also guilty of scanning because I clearly stated in my report that I am having major problems with this company, despite paying them every month. I know I owe them this debt and that it has to be paid back .. believe me, the card is already cut in two and I will be repaying this in full asap!!

And yes, the District Attorney's Office have a Consumer Protection Unit, which will prosecute companies for unfair business practices.

The purpose of this site is for people to report if they have any problems with companies as a way of warning others who are thinking of doing business with them in the future. It is not for others to come on here and bash us for being so idiotic. But hey, to err is human, right? We live and learn.

I hope I misinterpreted your implication that I work for Credit One. I don't. Never have. I have worked in higher education all my professional life.

If what you say is true about their continual phone calls, I hope you can document it. Under the Fair Debt Collection Act (http://www.ftc.gov/os/statutes/fdcpa/fdcpact.shtm#806) they can't do this. But I'm not sure it's something the DA can address since it's a civil action. Perhaps one of the many attorneys who read ROR can answer that.

There is also a paragraph in the FDCPA that says:

c) CEASING COMMUNICATION.  If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except --
(1) to advise the consumer that the debt collector's further efforts are being terminated;
(2) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor; or
(3) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy.

If such notice from the consumer is made by mail, notification shall be complete upon receipt.

So perhaps writing them would help stop the abuse as well.

Good luck!

Mailing Address:

Office of the District Attorney

200 Lewis Avenue

Las Vegas, NV 89101

No, they are not being reported to the District Attorney because they want their money, but because of their very dubious business practices:

1. The staff at the call center in India are lying to people. They told me if I could make minimum payment that they would bring my account up to date and deduct the late payment fee. I actually thought they were being reasonable and borrowed the money from friends for three months running to make this minimum payment, only to find that my balance went up, instead of down. And my balance has actually gone up far more than the Capital One Card. Next time I speak to them, I WILL BE RECORDING THE CALL.

2. They are not just calling to try and get their money... they are harassing me. Despite the fact that they were made well aware of my situation from day one, they are harassing me for 12 hours a day non stop. I am not exaggerating when I say that they are calling my cell 1 or 2 times every hour and they are calling my house number every 10 minutes (I also have print outs of the number of calls coming in).

When I do answer the phone, it's the same conversation over and over:

"I have been unemployed for three months and do not have any money to give you".
"If you just give us $50".
"I don't have any move to give you. I have no money, no rent, no cable, no food".
If you just give us $50 we will bring your account up to date (liars)"

Then I put the phone down and within 2 minutes they're calling again. It's the same conversation every time.

It has got to the stage where it's pointless answering their calls and 'm having to let my phone go to voice mail because I don't know which calls are from them because they are also using local numbers.

I'm on a back to work program and have been advised that, if you let your phone go to voice mail, then, because they have so many applicants to choose from, a lot of employers will just bin your application if they don't get an answer. Credit One Bank have probably cost me a lot of interviews and I obviously need to get back to work so that I can get rid of this debt asap.

3. I also believe that the naming of the card was a deliberate ploy. I'm reading complaints from a lot of people who thought it was a new Capital One card. As soon as they approve the card, there's a $75 charge and from the other complaints I'm reading, there's no way of canceling out of this contract.

So yes, my complaint is going to the District Attorney's office today and they can decide on whether your company's business practices are dubious or not, whether they believe your calls are 'just chasing payment' or harassment, and whether or not they believe that your company clogging up both of my phones is costing me employment or not.

The original poster wasn't looking for help or didn't need criticism about their life, but just wanted to file a report that there is a problem with this company. The replies that followed were just ignorant and nasty.

When someone posts on ROR, whether they ask for advice or not, people will chime in with the truth. To wit:

"This Credit One Bank is a major scam it never said in there policy info that I would be charged a fee for activating the card."

Answered by Robert in comment #1

There is a MAJOR problem with this company and I am about to file an official complaint with the District Attorney's office in Nevada.

Because they want their money? Shame on them! Be sure to tell the DA that you owe a balance.

Their business practices are dubious (to say the least) and their charges extortionate.

But you approved the fees when you accepted the card.

I unfortunately lost my job after taking out this card (through no fault of my own I might add). I contacted my creditors immediately and told them what the situation was. For several months now they have all been very understanding and patient with me ... apart from Credit One Bank.

Youre lucky with the other creditors. There are many people on ROR who will tell you that Capital One WONT work with them. Credit One is under no obligation to be nice.

With the exception of Charles, the other posters were merely pointing out the truth and facts of life.... that many of these complaints stem from people who don't read the contract or agreement, and then blame the credit companies when they want their money.   It sucks that you lost your job but life isn't always fair.

The original poster wasn't looking for help or didn't need criticism about their life, but just wanted to file a report that there is a problem with this company. The replies that followed were just ignorant and nasty.

There is a MAJOR problem with this company and I am about to file an official complaint with the District Attorney's office in Nevada.

Their business practices are dubious (to say the least) and their charges extortionate.

I unfortunately lost my job after taking out this card (through no fault of my own I might add). I contacted my creditors immediately and told them what the situation was. For several months now they have all been very understanding and patient with me ... apart from Credit One Bank.

I received a call from Credit One Bank when I missed my first payment. They asked if they could take $25 out of my bank account; that the late charge would be deducted, my account would be brought up to date and that I wouldn't receive any more phone calls until the 1st of the following month. I agreed.

Next day, at 8am, the calls start all over again. I referred them to the call from the previous day and they said they had no record of this (despite the fact that they say all the calls are recorded) and of course, no, the late payment charge wasn't deducted and the account wasn't brought up to date ... they just pile on more charges instead!

And, even although I have been paying them something every month, my balance has gone up $100 over the other companies.

They are the ONLY company that I have been paying a little to each month and yet they are the ONLY company that harass me. They call my house and my cell from 8am until 8pm every day. The calls are coming from an Indian call center, where the staff speak very poor English. The calls come through a call center number and also through local numbers, so it's got to the stage where I'm afraid to answer my phone. I can guarantee that, because of this, they've also prevented me from catching important calls for jobs.

I have to also say that, Capital One, who I also owe to, has been a vastly different experience. They send me letters once a month asking if they can help, they don't bother me on the phone 12 hours a day non-stop. Unlike Credit One Bank, they have received nothing from me in the past 3 months and yet have charged me less in charges and interest.

I'm sorry I ever took this credit card (and yes, that was a VERY poor choice on my part) and would strongly advise anyone against taking one of their cards. Even if you are working and making payments every month, their interest charges are extortionate.

I feel sorry for the people capital one has just purchased household back credit card accounts.  Capital one is very mean & abusive toward people.

This morning I came on this website after getting a pre approved letter from the credit one bank in the mail and wanted to see what info I could dig up on them before I made a decision to stick to this card company. To my amazement I found the first comment and decided that the 75 dollar annual fee would be more than I could swallow and automatically made up my mind not to get the card.(I also got one from capital one I would rather work with). But I decided to read other peoples comment on this site and just found it unbelievable... It seems that some people on this site seem to have the answer to end world poverty, telling people what they have done to deserve the situation that they are in never knowing that not everyone fits in the same blueprint. 

The only thing I want to say and make very clear is this, in the believe the most people that came one this site was looking for help or were trying to help someone out, I dont think the harsh words are needed, I would say give people the info and let them make up their own mind.... People that get these things in the mail sometimes are looking for their last chances just give them that. 

..but honestly in this case the OP screwed up. I get at least 3-4 offers a month for credit cards. I read it and as soon as I see they will charge me ANYTHING more then zero...or if the interest rate is double digit...into the trash it goes with the rest of the junk mail.

Yes...I agree their "terms" are a rip off in every sense of the word..but it is NOT a scam since they fully disclose the terms. And it is not a book or confusing to anyone who can simply read English..they usually explain it all on the back side of the letter. IF there was no disclosure of the fees and interest rate then it should go into the garbage by default.

Indeed, Chuckie, that's EXACTLY what you do, and you CAN'T deny it. Your hundreds of posts are filled with lies, whining, and false blaming. 

You ruin your life by your own actions, and you have even admitted this fact.  Yet you choose to blame the people who post on here of "ruining your life".  How ridiculous.  How could someone who lives hundreds of miles away from you POSSIBLY have any effect at all on your pitiful little life ??  Please answer this question when you get out of jail this weekend. Jail-bird Donkey-boy.

Do you, as NORMAL INTELLIGENT people, learn from your mistakes and then correct yourself ??  Or, do you just whine, blame someone else, seek pity and then continue on making mistakes and ruining your little bit of a "so-called" life, like the illiterate, lying little Donkey-boy that you are ???  That's right, Chuckles, YOU ruin your pathetic little life, no one else.

Yes, many of us may have made poor decisions at some point (I have).  The difference, however, is that we learned from them, accepted good advice, researched and found out what we did wrong. 

Then actually changed our methods to avoid making them again.

My sister who is a bank teller tells me about people who got in trouble at the bank, came in, she explained how to use a check register and how some of the policies really work.  Some of them actually take the advice, maybe contact her now and then after that with a question, but change their approach, get control and she doesn't have to see them again.  Some people really can learn.

How many people here post amazingly poor choices and then get all bent out of shape when someone suggests what they did wrong, how to correct it and how to avoid doing it again?

Most posters seem to just want sympathy and have no desire to actually learn from their experiences and make changes.

Those are the ones who are the most frustrating and just get themselves deeper and deeper in debt and trouble.

How about you? Yes, you!

Yes, many of us may have made poor decisions at some point (I have).  The difference, however, is that we learned from them, accepted good advice, researched and found out what we did wrong. 

Then actually changed our methods to avoid making them again.

How many people here post amazingly poor choices and then get all bent out of shape when someone suggests what they did wrong, how to correct it and how to avoid doing it again.

Most posters seem to just want sympathy and have no desire to actually learn from their experiences and make changes.

Those are the ones who are the most frustrating and just get themselves deeper and deeper in debt and trouble.

How about you?

Listed under fees, it lists a $75 dollar annual membership fee for the first year (introductory period.) After that, the card holder is billed $8.25 a month. It's not a great policy in my opinion, but the fee is clearly listed there.

I also have a credit card through Credit One Bank.  If you had read the application and the informational booklet sent with the card you would know that you will be charged an annual fee each year.  This $75.00 charge is your annual fee for the first year.  After the first year your annual fee will go up to $99.00 per year and will be charged monthly at $8.25 per month instead of a lump sum.  If you had read the application and the flier sent with your card you would have known this.

Why, Chuckles ?  Because unlike YOU, we actually know what is going on in the world around us.  We don't live in some convoluted dream world like you.  And we actually have enough intelligence to give rational, useful advice, unlike YOU, who can only whine, complain and blame others for your own ineptitude and stupidity.  Is any of this sinking through that thick skull of yours ??

I'm sure y'all have made poor decisions in your past to. So who are you to pass judgement on others.

While most of us are indeed a mean-spirited bunch, I (and I'd imagine others) really do get frustrated at the number of people that do not realize I how they ruin their own lives through their terrible decisions.

Take the OP, for example. S/he obviously has bad credit, given the card she got. Note how in just this one case, the bad credit cost this person money, in higher fees and interest rates. There are probably many other times this person had to pay more because of bad credit, e.g. when buying a car. 

The smart thing to do is to use this new credit card to build up their credit again, by using it VERY sparingly and paying it off each month (this also avoids interest charges). But what does the OP do? S/he says s/he will not pay a dime of the $75, thus RUINING HIS/HER CREDIT EVEN MORE. This drives me nuts, as it is one of the many things that makes poor people poorer.

You know, when many people say that poor people have themselves to blame for being poor, they mean that the poor should work harder. I do not think that is the problem; the problem is that they make poor decisions. Yes, they also usually start off poor, and are at a huge disadvantage; I do not want to minimize that. But if the poor could just stay away from lotto, rent-a-centers, single motherhood (that one is HUGE), payday loans, etc., it would make a huge difference in their lives. 

Charlie, anyone who is stupid enough to sign a document without first reading it NEEDS to be "knocked in the head" by something in order to wake them up to the fact that they are doing foolish things.  Do you not know this ??  No, of course you don't.  Even though people have been trying for YEARS to wake YOU up, you refuse to take heed and are still doing stupid things. WAKE UP, you little cretin.

There is no need for name calling a*holes.

is a ridiculous retard moron that apparently cannot READ english.

It's pretty clear that you should have known what you were getting yourself into.  If you had good credit, this would be a moot point & you would have qualified for a traditional credit card.  If you were smarter and wanted to rebuild your credit history, you would have applied for something like a Capital One Pre-Paid Credit Card, or some other reputable Pre-Paid Credit Card.  Clearly, if you're a subprime borrower, you will be charged all kinds of fees and high interest.  All of the subprime credit card issuers charge annual fees for their cards.  Once you activate the card, the fee is charged.

Again, as you've seen here by other posts, if you don't pay them, your already bad credit will be damaged further.  Also, these subprime lenders do not play.  They will get a judgement against you & if you actually work, your wages will be garnished + court costs + legal fees.  Chalk this up to an ignorant mistake on your part and pay the fee & move on.

Like all the poor folks who signed mortgage agreements & now claim they didn't know what they were signing and have lost their homes, you can't cry wolf once you sign on the dotted line. 

....but in return you get a SWEET interest rate of just 24%! Plus, think of how impressed all those people at the Payday Loans office will be when they see you with your fancy new credit card! Now when you don't have enough money to buy those scratcher tickets you love so much, no problem! Just whip it out! (your credit card that is). 

You act surprised about this fee.  There's no reason for a surprise...all fees, charges and interest rates were FULLY DISCLOSED in the paperwork/website which you should have read BEFORE accepting the card!  If the fees and charges were NOT to your liking, then you could have not applied for the card!  But what you've fully admitted to before the world is you didn't read the agreement BEFORE accepting the card!  Smart...real smart!

Credit One is a subprime lender to help people re-establish credit.  Their website clearly states the annual fee, which I believe is spread out over the 12 months. The also have high fees for everything else.



You can choose not to pay them, but once you activated the card you commited yourself to the annual fee. They WILL report this to the credit bureaus and you'll be worse off than you are already.

Their ridiculous fee schedule is available on their website, https://www.creditonebank.com/assets/CardholderAgreements/CreditOneBankCreditCardAgreements.pdf

ALL of their credit cards have a $75 service fee for the first year.  After the first year, the annual service fee is $99.  Their interest rates are equally ridiculous.

These are SUB Prime credit cards for folks with little or bad credit ratings.  Perhaps you should READ credit agreements BEFORE you apply for credit.