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Report: #344088

Complaint Review: Cricket Wireless - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Olive Branch Mississippi
  • Author Confirmed What's this?
  • Why?
  • Cricket Wireless www.mycricket.com Nationwide U.S.A.

Cricket Wireless Cricket told me I would receive a $100 rebate on a phone and I never received it. Internet Internet

*UPDATE EX-employee responds: Cricket's rebate processor is HORRIBLE...PISS-POOR!!

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I purchased a Kyocera Lingo phone the beginning of May and mailed in appropriate information needed to receive my rebate. After waiting several weeks and not receiving anything I called Cricket. They stated they did not receive anything on me and it doesn't even show that I purchased the phone. I have proof that I purchased the phone: the shipping box that it came in, the shipping package receipt, and an online receipt with confirmation that I purchased it. I did order a phone from Cricket on last year and received a $30 rebate, but I guess a $100 rebate was too much to give back because I never received it and as a faithful customer (paying my bill on time every month) I am furious with Cricket right now and especially after reading all the other complaints on this forum.

SM
Olive Branch, Mississippi
U.S.A.

This report was posted on Ripoff Report on 06/25/2008 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cricket-wireless/nationwide/cricket-wireless-cricket-told-me-i-would-receive-a-100-rebate-on-a-phone-and-i-never-rece-344088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Cricket's rebate processor is HORRIBLE...PISS-POOR!!

AUTHOR: M - (U.S.A.)

POSTED: Sunday, June 29, 2008

I agree, Cricket's rebate processor is HORRIBLE!! Unfortunately, Cricket uses a 3rd party company to process rebates...and they do NOT keep a good quality control check on them AT ALL. It was the SAME way when I used to work for them. Whenever customers called them, they claim they NEVER get ANYTHING from the customers...even when customers send the correct information with a TRACKING NUMBER!!

I personally think the rebate processor is a FRAUDULENT company. I did some research on the Internet for you. If you logon to Cricket's website and search for "rebate" on their website, you'll see a "rebate" link. When you click on that link, you'll see that the website changes to "www.web-rebates.com/mycricket". Copy and paste ONLY the ".com" part of the address into your address bar (without the "mycricket"), and look at the bottom of the web page. You'll see who the company is that processes the rebates. They've actually had quite a few lawsuits...

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