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Report: #1095030

Complaint Review: Criswell Honda - Germantown Maryland

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  • Reported By: junkman — silver spring Maryland
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  • Criswell Honda Germantown , Maryland USA

Criswell Honda Cannot trust this dealer for repairs at all. Cut wires on my cooling system so I would return for more money Germantown Maryland

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I took my Honda Accord in to Criswell Honda to have a new timing belt and water pump installed. When I got it back, it started to overheat bad. I figured it may have been the radiator because it was older and the steam seemed to come from it, but it was night. I changed it myself. Note I do not drive it much but the next time it over heated again. This time I noticed the cooling fans were not coming on. I was a mechanic when I was younger but cannot see close up well without glasses, which I hate. I was trying to figure out how to test the sensor, but could not so I called Sport Honda and asked how much they charge to figure a problem.

About 95.00 I explained the issue and soon after they said a wire was broken and showed me. I told them I would repair it. When I was opening the wiring harness, I noticed another wire was cut and I could tell with a razor knife. The wire they showed me had greese on it which made it look older but the other wire looked like a brand new shinny penny. They were down in a hole next to the sensor, so I repaired both of them. Now it was working. I now knew they cut the wire on purpose, maybe because if I brought it back it would normally go to the same mechanic. Management denide it and said it could have happened to the car when I pulled into a 7-11.

They already proved that was impossible because when I picked up the car, they left the keys in the car and my alarm locked me out so they had to make a key to get in the car. All they agreedwas to pay the 95.00 and not the raidator or all the time and other money I spent trying to repair a problem that they caused. I have always done my own work but they had a sale on timing belts so I took it. My car has only been to a dealer or repair shop twice in 14 years and every time I have been to a dealer, they manage to break something, but never actually cut wires just to get you back.

This report was posted on Ripoff Report on 10/28/2013 04:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/criswell-honda/germantown-maryland/criswell-honda-cannot-trust-this-dealer-for-repairs-at-all-cut-wires-on-my-cooling-syste-1095030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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