Cross Country Bank Has Ripped Me Off *REBUTTAL employee

I think that the CCB Rep that rebuted the consumer needs to understand a few points. First of all... I know all this firsthand because I have been working for a collection agency for 7 years and we primarily work Cross Country Bank collection accounts. I will state for the record that it is correct, bill collectors do make a lot more than minimum wage, but as for the 2 year degree... GET REAL!! No, we are not dummies and we are trained but we do not need a degree of any sort. I have spoken to customers of CCB who have told me that they were unmercifully harassed by CCB. I mean, I know from being a collector that some people are truly dishonest and do lie, but not everyone is that way. It always seems to me that the collectors at CCB have categorized everyone to be the same way and do not consider everyone's circumstances to be unique. And, by way... it is true that you get more with honey than you do with vinegar... I collected $60,000.00 last month off of CCB consumers, most of which was in the form of settlements because I listened to what the people had to say and agreed that they deserved a 50% discount and gave them one. I just thought that this had to be heard. Cross Country Bank Representatives need some better training programs and some compassion!!

I think that the CCB Rep that rebuted the consumer needs to understand a few points. First of all... I know all this firsthand because I have been working for a collection agency for 7 years and we primarily work Cross Country Bank collection accounts. I will state for the record that it is correct, bill collectors do make a lot more than minimum wage, but as for the 2 year degree... GET REAL!! No, we are not dummies and we are trained but we do not need a degree of any sort. I have spoken to customers of CCB who have told me that they were unmercifully harassed by CCB. I mean, I know from being a collector that some people are truly dishonest and do lie, but not everyone is that way. It always seems to me that the collectors at CCB have categorized everyone to be the same way and do not consider everyone's circumstances to be unique. And, by way... it is true that you get more with honey than you do with vinegar... I collected $60,000.00 last month off of CCB consumers, most of which was in the form of settlements because I listened to what the people had to say and agreed that they deserved a 50% discount and gave them one. I just thought that this had to be heard. Cross Country Bank Representatives need some better training programs and some compassion!!

I think that the CCB Rep that rebuted the consumer needs to understand a few points. First of all... I know all this firsthand because I have been working for a collection agency for 7 years and we primarily work Cross Country Bank collection accounts. I will state for the record that it is correct, bill collectors do make a lot more than minimum wage, but as for the 2 year degree... GET REAL!! No, we are not dummies and we are trained but we do not need a degree of any sort. I have spoken to customers of CCB who have told me that they were unmercifully harassed by CCB. I mean, I know from being a collector that some people are truly dishonest and do lie, but not everyone is that way. It always seems to me that the collectors at CCB have categorized everyone to be the same way and do not consider everyone's circumstances to be unique. And, by way... it is true that you get more with honey than you do with vinegar... I collected $60,000.00 last month off of CCB consumers, most of which was in the form of settlements because I listened to what the people had to say and agreed that they deserved a 50% discount and gave them one. I just thought that this had to be heard. Cross Country Bank Representatives need some better training programs and some compassion!!

I think that the CCB Rep that rebuted the consumer needs to understand a few points. First of all... I know all this firsthand because I have been working for a collection agency for 7 years and we primarily work Cross Country Bank collection accounts. I will state for the record that it is correct, bill collectors do make a lot more than minimum wage, but as for the 2 year degree... GET REAL!! No, we are not dummies and we are trained but we do not need a degree of any sort. I have spoken to customers of CCB who have told me that they were unmercifully harassed by CCB. I mean, I know from being a collector that some people are truly dishonest and do lie, but not everyone is that way. It always seems to me that the collectors at CCB have categorized everyone to be the same way and do not consider everyone's circumstances to be unique. And, by way... it is true that you get more with honey than you do with vinegar... I collected $60,000.00 last month off of CCB consumers, most of which was in the form of settlements because I listened to what the people had to say and agreed that they deserved a 50% discount and gave them one. I just thought that this had to be heard. Cross Country Bank Representatives need some better training programs and some compassion!!

They filed the following rebuttal to the above Rip-Off Report:

Their email: klaiberb@earthlink.net
Their name: CCB Employee

Their relationship to the company: Supporter

Rebuttal:
I am currently a Cross Country Bank Customer Assistance Specialist (AKA "collector"). The reports on CCB I have read at this website really are pitiful. With all due respect, I am not submitting this rebuttal to make this person look like an idiot, but to only explain the facts.

The question this person asked, how do we sleep at night after
"harrassing" decent people for slightly over minimum wage, I would love to inform her of something. Phone harrassment is calling without an intent. We have intent, which is explained in the following paragraph.

THE MINIMUM WAGE PART JUST MAKES ME LAUGH. Minimum guidelines for being hired here is either a two-year degree, or as of approximately six months ago the qualifications were also accepted if a person had at least 2 years uninterrupted related work history. You are expected to have 90% or above in the training classes they provide prior to hiring, or you wont get the position. Not to mention to even get your interview you must pass 4 exams which include accelerated subjects. So tally up the score to get my "meager wage" amount.

Anyhow, the phone calls do not have the sole intention to collect a bill, but to HELP the customer. My associates and I try to work with the customers whom we call to help find the best possible way to take care of their debt, be it by the restructure programs we offer, to debt management services if their budget is overextended. The calls are not to get them
to post-date a check as this woman states. Payment arrangements are needed, whatever they may be, but not the only intent we as Customer Assistance Specialists call with.

This person also failed to mention the fact that we offer credit insurance upon activation of the card. Absolutely everyone I know of gets insurance on a credit card in case of a disaster such as a layoff!!!!